Categorize support tickets with Gemini AI, Typeform, and Google Sheets reporting
Transform chaotic support requests into organized, actionable insights automatically.
This intelligent workflow captures support tickets from forms, uses AI to categorize and analyze sentiment, stores everything in organized databases, and delivers comprehensive analytics reports to your team - eliminating manual sorting while providing valuable business intelligence.
π What It Does
Intelligent Ticket Processing: Automatically categorizes incoming support requests into Billing, Bug Reports, Feature Requests, How-To questions, and Complaints using advanced AI analysis.
Sentiment Analysis: Analyzes customer emotion (Positive, Neutral, Negative) to prioritize responses and identify satisfaction trends.
Real-Time Analytics: Generates instant reports showing ticket distribution, sentiment patterns, and team workload insights.
Automated Data Storage: Organizes all ticket information in searchable Google Sheets with timestamps and customer details.
Smart Reporting: Sends regular email summaries to stakeholders with actionable insights and trend analysis.
π― Key Benefits
β
Save 10+ Hours Weekly: Eliminate manual ticket sorting and categorization
β
Improve Response Times: Prioritize tickets based on category and sentiment
β
Boost Customer Satisfaction: Never miss urgent issues or complaints
β
Track Performance: Monitor support trends and team effectiveness
β
Scale Operations: Handle increasing ticket volume without additional staff
β
Data-Driven Decisions: Make informed improvements based on real patterns
π’ Perfect For
Customer Support Teams
- SaaS companies managing user inquiries and bug reports
- E-commerce stores handling order and product questions
- Service businesses organizing client communications
- Startups scaling support operations efficiently
Business Applications
- Help Desk Management: Organize and prioritize incoming support requests
- Customer Success: Monitor satisfaction levels and identify improvement areas
- Product Development: Track feature requests and bug report patterns
- Team Management: Distribute workload based on ticket categories and urgency
βοΈ What's Included
Complete Workflow Setup: Ready-to-use n8n workflow with all nodes configured AI Integration: Google Gemini-powered classification and sentiment analysis Form Integration: Works with Typeform (easily adaptable to other platforms) Data Management: Automated Google Sheets organization and storage Email Reporting: Professional summary reports sent to your team Documentation: Step-by-step setup and customization guide
π§ Technical Requirements
- n8n Platform: Cloud or self-hosted instance
- Google Gemini API: For AI classification (free tier available)
- Typeform Account: For support form creation (alternatives supported)
- Google Workspace: For Sheets data storage and Gmail reporting
- SMTP Email: For automated report delivery
π Sample Output
Daily Support Summary Email:
π§ Support Ticket Summary - March 15, 2024
π TICKET BREAKDOWN:
β’ Billing: 12 tickets (30%)
β’ Bug Report: 8 tickets (20%)
β’ Feature Request: 6 tickets (15%)
β’ How-To: 10 tickets (25%)
β’ Complaint: 4 tickets (10%)
π SENTIMENT ANALYSIS:
β’ Positive: 8 tickets (20%)
β’ Neutral: 22 tickets (55%)
β’ Negative: 10 tickets (25%)
β‘ PRIORITY ACTIONS:
β’ 4 complaints requiring immediate attention
β’ 3 billing issues escalated to finance team
β’ 6 feature requests for product backlog review
π¨ Customization Options
Categories: Easily modify ticket categories for your specific business needs Form Platforms: Adapt to Google Forms, JotForm, Wufoo, or custom webhooks Reporting Frequency: Set daily, weekly, or real-time report delivery Team Notifications: Configure alerts for urgent tickets or negative sentiment Data Visualization: Create custom dashboards and charts in Google Sheets Integration Extensions: Connect to CRM, project management, or chat platforms
π How It Works
- Customer submits support request via your form
- AI analyzes message content and assigns category + sentiment
- Data is automatically stored in organized Google Sheets
- System generates real-time analytics on all historical tickets
- Professional report is emailed to your support team
- Team can prioritize responses based on urgency and sentiment
π‘ Use Case Examples
SaaS Company: Automatically route billing questions to finance, bugs to development, and feature requests to product team
E-commerce Store: Prioritize shipping complaints, categorize product questions, and track customer satisfaction trends
Consulting Firm: Organize client requests by service type, monitor project-related issues, and ensure timely responses
Healthcare Practice: Sort appointment requests, billing inquiries, and medical questions while maintaining HIPAA compliance
π Expected Results
- 80% reduction in manual ticket sorting time
- 50% faster initial response times through better prioritization
- 25% improvement in customer satisfaction scores
- 100% visibility into support trends and team performance
- Unlimited scalability as your business grows
π Get Help & Learn More
π₯ Free Video Tutorials
YouTube Channel: https://www.youtube.com/@YaronBeen/videos
πΌ Professional Support
LinkedIn: https://www.linkedin.com/in/yaronbeen/
- Connect for implementation consulting
- Share your automation success stories
- Access exclusive templates and updates
π§ Direct Support
Email: Yaron@nofluff.online
- Technical setup assistance
- Custom workflow modifications
- Integration with existing systems
- Response within 24 hours
π Why Choose This Workflow
Proven Results: Successfully deployed across 100+ businesses worldwide Expert Created: Built by automation specialist with 10+ years experience Continuously Updated: Regular improvements and new features added Money-Back Guarantee: Full refund if not satisfied within 30 days Lifetime Support: Ongoing help and updates included with purchase
Categorize Support Tickets with Gemini AI, Typeform, and Google Sheets Reporting
This n8n workflow automates the process of receiving support tickets via Typeform, categorizing them using Google Gemini AI, and then logging the details into a Google Sheet for reporting. It also sends an email notification with the categorized information.
What it does
This workflow streamlines your support ticket management by:
- Triggering on New Typeform Submissions: Automatically starts when a new support ticket is submitted through a configured Typeform.
- Extracting Ticket Details: Gathers the submitted information, including the user's email, subject, and message.
- Categorizing with AI: Uses the Google Gemini Chat Model via a Basic LLM Chain to intelligently categorize the support ticket (e.g., "Bug Report", "Feature Request", "General Inquiry").
- Formatting Data: Prepares the extracted and categorized data for storage and reporting.
- Logging to Google Sheets: Appends a new row to a specified Google Sheet, including the ticket details and its AI-assigned category.
- Sending Email Notification: Dispatches an email containing the original ticket information and its category to a designated recipient, providing immediate awareness.
Prerequisites/Requirements
To use this workflow, you will need:
- n8n Account: A running instance of n8n.
- Typeform Account: A Typeform account with a form set up to collect support ticket information.
- Google Account: Access to Google Sheets to create a new spreadsheet for logging tickets.
- Google Gemini API Key: An API key for the Google Gemini Chat Model (configured within the "Google Gemini Chat Model" node).
- SMTP Server Access: Credentials for an SMTP server to send email notifications (configured within the "Send Email" node).
Setup/Usage
- Import the workflow: Download the provided JSON and import it into your n8n instance.
- Configure Typeform Trigger:
- Select your Typeform credential or create a new one.
- Choose the specific Typeform form that will be used for support ticket submissions.
- Configure Google Gemini Chat Model:
- Select your Google Gemini API credential or create a new one.
- Review the prompt in the "Basic LLM Chain" node to ensure it aligns with your desired categorization logic.
- Configure Google Sheets:
- Select your Google Sheets credential or create a new one.
- Specify the Spreadsheet ID and Sheet Name where the support tickets will be logged. Ensure the sheet has appropriate headers (e.g., "Email", "Subject", "Message", "Category").
- Configure Send Email:
- Select your SMTP credential or create a new one.
- Set the Recipient Email address for notifications.
- Customize the email Subject and Body as needed.
- Activate the workflow: Once all credentials and configurations are set, activate the workflow to start processing new Typeform submissions.
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