Alex Gurinovich
Project Manager with a Computer Science background and extensive experience in QA and NOC. Passionate about driving innovation, streamlining processes, and leading projects and ideas to success.
Templates by Alex Gurinovich
Automate customer support with Mintlify documentation & Zendesk AI agent
This n8n workflow automates support ticket handling with AI-driven classification, response generation, and safety checks. Responses are based solely on your Mintlify documentation, ensuring accuracy, consistency, and reduced manual effort in customer support. ✅ Trigger: New Ticket Received The workflow is triggered whenever a new support ticket is created. 🔍 Check for Assignee If the ticket is already assigned to a human agent, the bot does nothing and exits. If the ticket is unassigned, the bot continues processing. 🔢 Bot Response Count Check The workflow checks how many times the bot has already responded to this ticket. If the bot has replied more than 3 times, it stops and waits for a human to take over. This prevents endless loops and flags potentially complex cases for review. 🧠 AI-Based Ticket Categorization An AI model analyzes the ticket content and classifies it into one of the following categories: 🧾 Billing → Sends a predefined billing-related message. 📢 Advertising → Automatically deletes the ticket. 🚨 Fraud → Sends a predefined fraud-related message. ❓ Other → Proceeds to generate a dynamic response. 🤖 Mintlify Integration For tickets categorized as "Other", the customer’s question is sent to the Mintlify API, which returns a documentation-based answer. ✍️ AI Response Formatter The raw response from Mintlify is passed to an AI model that: Summarizes and rewrites the answer in a clear, friendly tone Limits the response to 120 words Adds conversational elements like “Hi,” “Thanks,” and a proper closing 🛡️ AI Confidence Filter A second AI model reviews the formatted response to ensure it sounds confident and accurate. It looks for uncertainty phrases like: “I’m not sure” “I don’t have enough information” “It depends…” If the response is flagged as uncertain, the workflow stops and waits for a human agent to respond. 📤 Send Response & Update Ticket If the response passes the confidence check: The reply is sent to the customer The ticket status is updated to “Pending”
By Alex GurinovichCrypto market analysis with Chart-img, BrowserAI & GPT insights to Telegram
AI powered Automated Crypto Insights with Chart-img and BrowserAI Tired of paying for costly crypto updates? Or reading long analyses? This n8n workflow automates the delivery of personalized crypto insights, using Chart-img for capturing coin graphs of BTC, ETH, SOL, and XRP as base64 images, and BrowserAI for web scraping and information gathering of news and articles. This setup ensures thorough market coverage and timely updates, without breaking the bank. Overview Designed for crypto enthusiasts, traders, and analysts, this workflow automates the process of collecting and distributing valuable crypto information. It’s perfect for anyone wanting consistent and accurate updates conveniently. Setup Instructions Pre-conditions Chart-img Account: Register for a Chart-img account and obtain an API key here. BrowserAI Account: Sign up for BrowserAI and get your API key from your BrowserAI dashboard. Step-by-Step Setup 🗓️ Schedule and Date Calculation Triggers twice daily at 8AM and 8PM to ensure up-to-date insights, and can be changed to your like. Calculates yesterday’s date dynamically for accurate data retrieval. 📊 Coin Graph Capture with Chart-img Uses Chart-img API to capture 24-hour graphs for BTC, ETH, SOL, and XRP. Converts images to base64 strings for easy integration into analysis. 🌐 Web Scraping with BrowserAI Creates tasks in BrowserAI to gather the latest crypto news and insights. Automates data extraction for comprehensive market analysis. ⌛ Monitor and Complete Tasks Incorporates status checks to ensure BrowserAI tasks complete successfully before proceeding. ✏️ Analyze and Synthesize Information Combines graph data with web-scraped insights for an enriched summary. Uses AI to generate simple, informative descriptions under 60 words to not overload you. 📩 Deliver Insights Efficiently Sends the compiled analysis to your Telegram, with easy options to switch to WhatsApp, email, or any other communication channel. Customization Guidance Content Personalization: Customize the datasets and keywords for tailored updates. Modify Schedule: Adjust triggering times according to your needs using n8n’s scheduling options. This workflow delivers a seamless and cost-effective approach to staying informed about crypto market trends, combining the latest technology for superior insights. ++WARNING:++ This template is intended for personal use only and does not constitute financial advice. Any actions taken using this tool are solely the user's responsibility.
By Alex GurinovichAutomated AI & LLM newsletter with BrowserAI and email/Telegram delivery
Tired of shelling out big bucks for newsletters? This n8n workflow automates the delivery of personalized newsletters by leveraging BrowserAI for task management and scheduling. It simplifies the process of staying updated with daily news summaries, ensuring efficiency and consistency. BrowserAI is a serverless tool for web automation, solving CAPTCHAs, enabling seamless data extraction. Overview This workflow provides a structured approach to automate newsletter delivery, perfect for anyone desiring regular updates without high costs. It's ideal for tech enthusiasts, marketers, or any individual or organization seeking timely, curated content. Setup Instructions Pre-conditions BrowserAI Account: Ensure you have a BrowserAI account. If not, register! API Key: Obtain your API key from your BrowserAI dashboard. Step-by-Step Setup 🗓️ Start the Workflow and Get Yesterday’s Date Initiates every morning at 8 AM. Dynamically calculates and formats yesterday’s date to use as a reference for news content. 🌐 Create a BrowserAI Task Utilizes BrowserAI to gather relevant news articles and updates from various sources. Ensures the latest information is compiled efficiently through BrowserAI’s web extraction capabilities. ⏳ Wait for Task Completion Includes a control mechanism to pause until the BrowserAI task successfully completes. Regular status checks verify task completion to ensure smooth progression. 🔍 Retrieve and Verify Task Completion Retrieves task metadata with essential news article information upon completion. Evaluates completion status: If finalized, moves to the next step. If in fallback status, waits for fulfillment to ensure reliability. 📩 Send It to Your Email/WhatsApp/Telegram Prepares summarized news content for preferred communication channels. Reformats into an engaging newsletter format. Sends via email, WhatsApp, or Telegram for timely delivery. Customization Guidance Personalize Content: Tailor the newsletter content by specifying keywords or themes in BrowserAI. Adjust Schedule: Change the delivery time in n8n according to your preference. This workflow efficiently automates the newsletter creation and distribution process, solving the problem of costly and manually-intensive updates.
By Alex Gurinovich