Send chat message notifications from Tawk.to to Gmail

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2/3/2026

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This automation workflow captures incoming chat messages from your Tawk.to live chat widget and sends alert emails via Gmail to notify your support team instantly. It is designed to help you respond promptly to visitors and improve your customer support experience.

Prerequisites

Tawk.to account: You must have an active Tawk.to account with a configured live chat widget on your website.
Gmail account: A Gmail account with API access enabled and configured in n8n for sending emails.
n8n instance: Access to an n8n workflow automation instance where you will import and configure this workflow.

Step-by-Step Setup Instructions

1. Configure Tawk.to Webhook

Log in to your Tawk.to dashboard.
Navigate to Administration > Webhooks.
Click Add Webhook and enter the following:
- URL: Your n8n webhook URL from the Receive Tawk.to Request node (e.g., https://your-n8n-instance.com/webhook/a4bf95cd-a30a-4ae0-bd2a-6d96e6cca3b4)
- Method: POST
- Events: Select the chat message event (e.g., Visitor Message or Chat Message Received)
Save the webhook configuration.

2. Configure Gmail Credentials in n8n

In your n8n instance, go to Credentials.
Add a new Gmail OAuth2 credential:
- Follow Google's instructions to create a project, enable Gmail API, and obtain client ID and secret.
- Authenticate and authorize n8n to send emails via your Gmail account.

3. Import and Activate Workflow

Import the provided workflow JSON into n8n.
Verify the Receive Tawk.to Request webhook node path matches the webhook URL configured in Tawk.to.
Enter the email address you want the alerts sent to in the Send alert email node’s sendTo parameter.
Activate the workflow.

Workflow Explanation

Receive Tawk.to Request:
This webhook node listens for POST requests from Tawk.to containing chat message data.
Format the message:
Extracts relevant data from the incoming payload such as chat ID, visitor name, country, and message text, and assigns them to new fields for easy use downstream.
Send alert email:
Uses Gmail node to send a notification email to your support team with all relevant chat details formatted in a clear, concise text email.

Customization Guidance

Email Recipient:
Update the sendTo field in the Send alert email node to specify your support team’s email address.
Email Content:
Modify the message template in the Send alert email node’s message parameter to suit your tone or include additional details like timestamps or chat URLs.
Additional Processing:
You can extend the workflow by adding nodes for logging chats, triggering Slack notifications, or storing messages in a database.

By following these instructions, your support team will receive immediate email alerts whenever a new chat message arrives on your website, improving response times and customer satisfaction.

Send Chat Message Notifications from Tawk.to to Gmail

This n8n workflow simplifies the process of sending chat message notifications from Tawk.to to Gmail. It acts as an intermediary, receiving webhook notifications and then formatting and sending them as emails.

What it does

Listens for Webhook Events: The workflow starts by exposing a webhook URL that Tawk.to can call whenever a new chat message or event occurs.
Processes Incoming Data: The Edit Fields (Set) node is included, though currently not configured, it provides a placeholder for potential future data manipulation, transformation, or filtering of the incoming Tawk.to payload before sending the email.
Sends Email via Gmail: The final step uses the Gmail node to send an email. This email would typically contain details extracted from the Tawk.to webhook payload, notifying the recipient about the chat message.

Prerequisites/Requirements

n8n Instance: A running instance of n8n.
Tawk.to Account: An active Tawk.to account configured to send webhook notifications.
Gmail Account: A Gmail account with credentials configured in n8n for sending emails.

Setup/Usage

Import the Workflow: Import the provided JSON into your n8n instance.
Configure Webhook:
- Activate the Webhook node.
- Copy the "Webhook URL" provided by the node.
- In your Tawk.to dashboard, navigate to the Webhooks settings and paste this URL as the endpoint for chat message notifications.
Configure Gmail Credentials:
- Click on the Gmail node.
- Add or select your Gmail API credentials. Ensure the credentials have permission to send emails.
- Configure the "To", "Subject", and "Body" fields of the email. You will likely want to use expressions to dynamically insert data from the Tawk.to webhook payload (e.g., chat message content, visitor name, etc.) into the email.
Activate the Workflow: Once configured, activate the workflow.

Now, whenever a new chat message event occurs in Tawk.to, it will trigger this workflow, which will then send a notification email to the specified Gmail address.

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