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Shopify VIP alerts: AI summary & Slack notification for big orders

Yaron BeenYaron Been
998 views
2/3/2026
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🧨 VIP Radar: Instantly Spot & Summarize High-Value Shopify Orders with AI + Slack Alerts

Automatically detect when a new Shopify order exceeds $200, fetch the customer’s purchase history, generate an AI-powered summary, and alert your team in Slack—so no VIP goes unnoticed.

🛠️ Workflow Overview

| Feature | Description | |------------------------|-----------------------------------------------------------------------------| | Trigger | Shopify “New Order” webhook | | Conditional Check | Filters for orders > $200 | | Data Enrichment | Pulls full order history for the customer from Shopify | | AI Summary | Uses OpenAI to summarize buying behavior | | Notification | Sends detailed alert to Slack with name, order total, and customer insights | | Fallback | Ignores low-value orders and terminates flow |

📘 What This Workflow Does

This automation monitors your Shopify store and reacts to any high-value order (over $200). When triggered:

  1. It fetches all past orders of that customer,
  2. Summarizes the history using OpenAI,
  3. Sends a full alert with context to your Slack channel.

No more guessing who’s worth a closer look. Your team gets instant insights, and your VIPs get the attention they deserve.

🧩 Node-by-Node Breakdown

🔔 1. Trigger: New Shopify Order

  • Type: Shopify Trigger
  • Event: orders/create
  • Purpose: Starts workflow on new order
  • Pulls: Order total, customer ID, name, etc.

🔣 2. Set: Convert Order Total to Number

  • Ensures the total_price is treated as a number for comparison.

❓ 3. If: Is Order > $200?

  • Condition: $json.total_price > 200
  • Yes → Continue
  • No → End workflow

🔗 4. HTTP: Fetch Customer Order History

  • Uses the Shopify Admin API to retrieve all orders from this customer.
  • Requires your Shopify access token.

🧾 5. Set: Convert Orders Array to String

  • Formats the order data so it's prompt-friendly for OpenAI.

🧠 6. LangChain Agent: Summarize Order History

  • Prompt: "Summarize the customer's order history for Slack. Here is their order data: {{ $json.orders }}"
  • Model: GPT-4o Mini (customizable)

📨 7. Slack: Send VIP Alert

  • Sends a rich message to a Slack channel.
  • Includes:
    • Customer name
    • Order value
    • Summary of past behavior

🧱 8. No-Op (Optional)

  • Used to safely end workflow if the order is not high-value.

🔧 How to Customize

| What | How | |--------------------------|----------------------------------------------------------------------| | Order threshold | Change 200 in the If node | | Slack channel | Update channelId in the Slack node | | AI prompt style | Edit text in LangChain Agent node | | Shopify auth token | Replace shpat_abc123xyz... with your actual private token |

🚀 Setup Instructions

  1. Open n8n editor.
  2. Go to Workflows → Import → Paste JSON.
  3. Paste this workflow JSON.
  4. Replace your Shopify token and Slack credentials.
  5. Save and activate.
  6. Place a test order in Shopify to watch it work.

💡 Real-World Use Cases

  • 🎯 Notify sales team when a potential VIP buys
  • 🛎️ Prep support reps with customer history
  • 📈 Detect repeat buyers and upsell opportunities

🔗 Resources & Support

🏷️ Tags

#shopify, #openai, #slack, #vip-customers, #automation, #n8n, #workflow, #ecommerce, #customer-insights, #ai-summaries, #gpt4o

Shopify VIP Order Alerts with AI Summary & Slack Notification

This n8n workflow automates the process of identifying significant Shopify orders, generating an AI-powered summary of the customer's order history, and notifying a Slack channel. It helps businesses quickly identify and acknowledge high-value customers or unusual purchasing patterns.

What it does

  1. Monitors Shopify Orders: Listens for new order events from your Shopify store.
  2. Filters for VIP Orders: Checks if the total price of the new order exceeds a predefined threshold (e.g., $500).
  3. Retrieves Customer Order History (via HTTP Request): If the order is a VIP order, it fetches the customer's complete order history from Shopify's API.
  4. Generates AI Summary: Uses an OpenAI Chat Model to create a concise summary of the customer's past purchases based on their order history.
  5. Formats Slack Message: Prepares a detailed message including the new VIP order details and the AI-generated customer summary.
  6. Notifies Slack Channel: Posts the formatted alert message to a designated Slack channel.
  7. Handles Non-VIP Orders: If an order does not meet the VIP threshold, the workflow gracefully exits without further action.

Prerequisites/Requirements

  • n8n Instance: A running n8n instance.
  • Shopify Account: With API access enabled and a Private App created to generate API credentials.
  • OpenAI API Key: For the AI Agent and OpenAI Chat Model to generate summaries.
  • Slack Account: With a Slack App and incoming webhook configured for sending notifications.

Setup/Usage

  1. Import the workflow: Download the provided JSON and import it into your n8n instance.
  2. Configure Shopify Trigger:
    • Add your Shopify API credentials (Shop Name, Access Token).
    • Set the "Event" to "Order Created".
    • Activate the workflow to create the webhook in Shopify.
  3. Configure "If" Node:
    • Adjust the "Total Price" condition to your desired VIP order threshold (e.g., {{ $json.current.total_price > 500 }}).
  4. Configure "HTTP Request" Node:
    • Update the URL to your Shopify store's API endpoint for fetching customer orders. Ensure it includes the customer ID from the incoming Shopify trigger data.
    • Set up appropriate authentication (e.g., X-Shopify-Access-Token header with your Shopify API token).
  5. Configure "AI Agent" Node:
    • Add your OpenAI API credentials.
    • Review the prompt to ensure it effectively summarizes customer order history.
  6. Configure "OpenAI Chat Model" Node:
    • Add your OpenAI API credentials.
    • Ensure the model and temperature settings are suitable for generating concise summaries.
  7. Configure "Edit Fields" (Set) Node:
    • Review and adjust the fields being set to ensure the Slack message contains all necessary information.
  8. Configure "Slack" Node:
    • Add your Slack API credentials (e.g., OAuth Access Token).
    • Specify the "Channel" where you want the VIP alerts to be posted.
    • Customize the "Text" field to format your Slack message using the data from previous nodes, including the AI summary.
  9. Activate the workflow: Once all credentials and configurations are set, activate the workflow to start monitoring Shopify orders.

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