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AI chatbot call center: Taxi booking worker (production-ready, part 5)

ChatPayLabsChatPayLabs
458 views
2/3/2026
Email VerificationCustomer ManagementShopifyE-commerceData Enrichment
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Workflow Name: 👷‍♂️ Taxi Booking Worker

Template was created in n8n v1.90.2

Skill Level: High

Categories: n8n, Chatbot

Stacks

  • Execute Sub-workflow Trigger node
  • Chat Trigger node
  • Redis node
  • Postgres node
  • Google Calendar node
  • Execute Sub-workflow
  • If node, Switch node, Code node, Edit Fields (Set)

Prerequisite

  • Execute Sub-workflow Trigger: Call In Center (or your own node)
  • Sub-workflow: Demo Call Back (or your own node)

Production Features

  • Scaling Design for n8n Queue mode in production environment
  • Customize Open Booking Action
  • Integrate with Long Term Memory backup.
  • Error Management

What this workflow does?

This is a n8n Taxi Booking Worker, the worker node to process the job. It will wait for message from the Call Center node and handle the real process here. In this particular case, it will check the input number for the selected provider, then update the booking from NEW to OPEN, then clean up the orphan data.

How it works

  • The Form Trigger node will wait for the message from any node with the input in number.
  • First check for NEW booking under the same chat session
  • For input 0, which is cancel
    • Reset the user session in Redis memory
  • For input 1 or above, which is the provider selection number
    • Set the booking status to OPEN in database
    • OPTIONAL Save the summary to User Memory database
    • OPTIONAL Create a new Event in Google Calendar and sync to the database
    • Reset the user session in Redis memory
  • Afterward, process data clean up
    • Delete the provider selection number queue in Redis
    • Delete the route data in Redis
    • OPTIONAL Delete the chat memory with current session
  • Finally, output the response to the Call Back node

Set up instructions

  1. Pull and Set up the required SQL from our Github repository.
  2. Create you Postgres credentials, refer to n8n integration documentation for more information.
  3. Select your Credentials in Booking, Set Open Booking, Sync Booking Google Cal, and Save User Memory.
  4. Create you Redis credentials, refer to n8n integration documentation for more information.
  5. Select your Credentials in Reset Session, Reset Session 2, Delete Provider Number and Delete Route Data.
  6. Create your Google Calendar credentials, refer to n8n integration documentation for more information.
  7. Create a Google Calendar, e.g. DEMO
  8. Select your Credentials in Create Event, and select the above Calendar
  9. FOR TEST ONLY. Enable the Telegram Test Output for testing from the Test Input.

How to adjust it to your needs

  1. You can specific a number to trigger the specific action based on your needs.
  2. The current action only create a event in Google Calendar, you can do more based on your needs.
  3. You can replace the sub-workflow trigger Flow Trigger and Call Back to another flow as needs.

n8n AI Chatbot Worker Workflow (Part 5)

This n8n workflow acts as a worker for an AI chatbot system, specializing in handling requests related to calendar events. It processes incoming chat messages, determines if they are calendar-related, and then either stores the message in Redis for further processing or attempts to create a Google Calendar event.

This workflow is designed to be a sub-workflow, likely executed by a main AI chatbot orchestrator.

What it does

  1. Triggers on Chat Message: Starts when a chat message is received, likely from a parent workflow.
  2. Stores Raw Message: Saves the incoming chat message to a Redis database.
  3. Checks for Calendar Intent: Evaluates the chat message to determine if it indicates an intent to create a Google Calendar event.
  4. Routes Based on Intent:
    • If Calendar Intent Detected: Proceeds to create a Google Calendar event.
    • If No Calendar Intent: Stores the message in a PostgreSQL database (likely for general logging or other non-calendar related processing).
  5. Processes Calendar Event Creation: If a calendar intent is detected, it attempts to create an event in Google Calendar.
  6. Executes Sub-workflow: After processing, it triggers another sub-workflow, potentially for further AI processing or response generation.

Prerequisites/Requirements

  • n8n Instance: A running n8n instance to import and execute the workflow.
  • Redis Database: Access to a Redis database for storing chat messages. You will need to configure Redis credentials in n8n.
  • PostgreSQL Database: Access to a PostgreSQL database for general message storage. You will need to configure PostgreSQL credentials in n8n.
  • Google Calendar Account: A Google account with Calendar access. You will need to configure Google Calendar OAuth credentials in n8n.
  • Another n8n Workflow: This workflow expects to execute another sub-workflow (referenced by Execute Workflow node ID 111). Ensure this target sub-workflow exists and is accessible.

Setup/Usage

  1. Import the Workflow: Download the provided JSON and import it into your n8n instance.
  2. Configure Credentials:
    • Set up your Redis credentials.
    • Set up your Postgres credentials.
    • Set up your Google Calendar OAuth2 credentials.
  3. Configure Sub-workflow:
    • The Execute Workflow node (ID 111) is configured to call another workflow. Ensure the "Workflow ID" or "Workflow Name" in this node points to the correct target sub-workflow in your n8n instance.
  4. Activate the Workflow: Once all credentials and configurations are set, activate the workflow.
  5. Triggering: This workflow is designed to be triggered by another workflow using the Execute Workflow node, passing chat message data to its Chat Trigger node.

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