Sync Shopify Orders with Zendesk Contacts

This n8n workflow automates the process of synchronizing new Shopify customer orders with your Zendesk contacts. It ensures that whenever a new order is placed in Shopify, the corresponding customer information is checked and, if necessary, created or updated in Zendesk.

What it does

This workflow performs the following steps:

1. Listens for New Shopify Orders: The workflow is triggered whenever a new order is created in your Shopify store.
2. Checks for Existing Zendesk Contact: It then takes the customer details from the Shopify order and checks if a contact with the same email address already exists in Zendesk.
3. Conditionally Creates/Updates Zendesk Contact:
   • If the contact does not exist in Zendesk, it creates a new contact using the Shopify customer's information.
   • If the contact does exist, it updates the existing contact with any new or modified information from the Shopify order.
4. Merges Data: After the conditional creation/update, the workflow merges the data streams to ensure a unified output.
5. Finalizes Operation: A "No Operation" node is used to signify the end of the workflow, allowing for potential future extensions.

Prerequisites/Requirements

To use this workflow, you will need:

• n8n Account: A running instance of n8n.
• Shopify Account: With API access configured for webhooks.
• Zendesk Account: With API access configured for creating and updating contacts.
• Shopify Credential in n8n: Configured with the necessary API key/access token and store URL.
• Zendesk Credential in n8n: Configured with your Zendesk subdomain, email, and API token.

Setup/Usage

1. Import the Workflow:
   • Download the provided JSON file for this workflow.
   • In your n8n instance, go to "Workflows" and click "New".
   • Click the "Import from JSON" button and paste the workflow JSON or upload the file.
2. Configure Credentials:
   • Locate the "Shopify Trigger" node and configure your Shopify API credentials. You will need to create a new Shopify credential if you haven't already.
   • Locate the "Zendesk" node and configure your Zendesk API credentials. You will need to create a new Zendesk credential if you haven't already.
3. Activate the Workflow:
   • Once the credentials are set, save the workflow.
   • Toggle the workflow to "Active" to start listening for new Shopify orders.

Now, whenever a new order is placed in your Shopify store, this workflow will automatically ensure your Zendesk contacts are up-to-date.