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Post unassigned Zendesk tickets to Slack

Jonathan BennettsJonathan Bennetts
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2/3/2026
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> This has been updated to support the Query feature added to the Zendesk node in 0.144.0

This workflow will post all New and Open tickets without an agent assigned to a Slack channel on a schedule.

workflow-screenshot

The function node is used in this example to merge multiple inputs into one output message which is then used as the Slack message.

The output in Slack will be similar to the below message, The "TICKET_ID" will be a link to the ticket.

> Unassigned Tickets TICKET_ID [STATUS] - TICKET_SUBJECT

Usage Update the Cron schedule, The default value is 16:30 daily. Update the Credentials in the Zendesk nodes Update the Credentials and Channel in the Slack Node Grab a coffee and enjoy!

Zendesk Query In the Zendesk node we are using the query assignee:none status<pending this returns all New and Open tickets with no assignee allowing us to remove the extra nodes.

Post Unassigned Zendesk Tickets to Slack

This n8n workflow automates the process of identifying unassigned Zendesk tickets and posting them to a designated Slack channel. This helps ensure that no tickets fall through the cracks and that your support team is promptly aware of newly created tickets requiring attention.

What it does

  1. Schedules Check: The workflow runs on a predefined schedule (e.g., every 15 minutes, hourly) to regularly check for new unassigned tickets.
  2. Fetches Unassigned Tickets: It connects to your Zendesk instance to retrieve a list of all tickets that do not currently have an assignee.
  3. Formats Ticket Information: It processes the fetched ticket data, extracting key details like ticket ID, subject, and a direct link to the ticket in Zendesk.
  4. Posts to Slack: For each unassigned ticket found, it sends a formatted message to a specified Slack channel, alerting the team to the new unassigned ticket.

Prerequisites/Requirements

  • n8n Instance: A running n8n instance.
  • Zendesk Account: An active Zendesk account with API access. You will need to configure a Zendesk credential in n8n.
  • Slack Account: An active Slack account. You will need to configure a Slack credential in n8n.
  • Slack Channel ID: The ID of the Slack channel where you want to post the unassigned ticket notifications.

Setup/Usage

  1. Import the Workflow:
    • Copy the provided JSON code.
    • In your n8n instance, go to "Workflows" and click "New".
    • Click the "Import from JSON" button and paste the copied JSON.
  2. Configure Credentials:
    • Zendesk Node (Zendesk): Edit the "Zendesk" node. Select or create a new Zendesk API credential. You'll typically need your Zendesk subdomain, email, and an API token.
    • Slack Node (Slack): Edit the "Slack" node. Select or create a new Slack API credential. This usually involves generating a Slack Bot Token with the necessary permissions (e.g., chat:write, channels:read).
  3. Configure Slack Channel:
    • In the "Slack" node, ensure the Channel field is set to the ID of the Slack channel where you want the notifications to appear. You can find the channel ID by right-clicking on the channel name in Slack and selecting "Copy Link," then extracting the ID from the URL (e.g., C1234567890).
  4. Configure Schedule (Cron):
    • Edit the "Cron" node to set your desired schedule for checking unassigned tickets. By default, it might be set to run periodically. Adjust the Mode and Value to fit your needs (e.g., Every 15 minutes, Every 1 hour).
  5. Activate the Workflow:
    • Save the workflow.
    • Toggle the workflow to "Active" in the top right corner of the n8n editor.

Once activated, the workflow will run on its schedule, fetch unassigned Zendesk tickets, and post them to your specified Slack channel.

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