n8n Interactive Recruitment and Customer Service Workflow

This n8n workflow provides a robust framework for managing interactive recruitment and customer service scenarios, likely integrated with WhatsApp (implied by the directory name, though not explicit in the JSON) and Google Sheets for CRM. It uses a webhook to initiate interactions, processes data, and sends emails, incorporating conditional logic and delays for a structured conversation flow.

What it does

This workflow is designed to handle interactive conversations, likely from a messaging platform, and manage them through a series of steps:

1. Receives Incoming Interactions: It starts by listening for incoming data via a Webhook, which acts as the entry point for new interactions (e.g., a new message from a customer or applicant).
2. Processes Incoming Data: A "Code" node is used to process the incoming webhook data. This could involve parsing messages, extracting key information, or preparing data for subsequent steps.
3. Routes Based on Interaction Type: A "Switch" node then evaluates the processed data to determine the type of interaction. This allows the workflow to branch into different paths based on the content or context of the incoming message.
4. Conditional Logic for Specific Scenarios: An "If" node introduces further conditional logic, enabling the workflow to handle specific scenarios or responses based on predefined criteria.
5. Manages Customer/Applicant Data: It interacts with Google Sheets, likely to read or write customer/applicant information, acting as a simple CRM or record-keeping system.
6. Sends Email Notifications: The workflow is capable of sending emails via Gmail, which can be used for notifications, follow-ups, or sending information to users.
7. Introduces Delays: A "Wait" node allows for pauses in the workflow execution, which is crucial for simulating human-like response times in interactive conversations or for scheduling follow-up actions.
8. Responds to the Initiating Webhook: Finally, a "Respond to Webhook" node sends a response back to the system that triggered the initial webhook, completing the interaction cycle.
9. Stores Static Data: A "Data table" node is included, which can be used to store static configuration data or lookup tables within the workflow itself.
10. Provides Internal Documentation: Sticky Notes are used throughout the workflow for internal documentation, explaining the purpose or logic of different sections.

Prerequisites/Requirements

To effectively use this workflow, you will need:

• n8n Instance: A running instance of n8n.
• Google Account: For Google Sheets and Gmail integration. You will need to set up Google OAuth2 credentials in n8n.
• Webhook Source: An external service or application configured to send data to the n8n Webhook URL. This could be a messaging platform (like WhatsApp via a connector), a form submission, or another API.
• Basic JavaScript Knowledge: For customizing the "Code" node if specific data parsing or manipulation is required.

Setup/Usage

1. Import the Workflow: Import the provided JSON into your n8n instance.
2. Configure Credentials:
   • Set up your Google Sheets credentials (OAuth2) to allow n8n to access your spreadsheets.
   • Configure your Gmail credentials (OAuth2) to enable sending emails.
3. Configure Webhook:
   • Activate the "Webhook" trigger node. n8n will provide a unique URL.
   • Configure your external application (e.g., WhatsApp connector, CRM) to send POST requests to this URL when an interaction occurs.
4. Customize Nodes:
   • Code Node: Adjust the JavaScript code to correctly parse and transform the data received from your webhook, as well as to prepare data for subsequent nodes.
   • Switch Node: Define the conditions for routing based on your specific recruitment or customer service scenarios.
   • If Node: Set up the conditional logic for specific actions or responses.
   • Google Sheets Node: Specify the spreadsheet ID, sheet name, and the operations (e.g., append row, get all rows) you want to perform.
   • Gmail Node: Customize the recipient, subject, and body of the emails to be sent.
   • Wait Node: Adjust the delay duration as needed for your interaction flow.
   • Data table Node: Populate this node with any static data or lookup information required by your workflow.
5. Activate the Workflow: Once configured, activate the workflow in n8n. It will now be ready to process incoming interactions.