Mira Melhem
Templates by Mira Melhem
Interactive recruitment customer service with WhatsApp, Google Sheets CRM & notifications
👔 Recruitment Office WhatsApp Automation Automate WhatsApp communication for recruitment agencies with an interactive, structured customer experience. This workflow handles pricing inquiries, request submissions, tracking, complaints, and human escalation while maintaining full session tracking and media support. Good to know Uses WhatsApp Interactive List Messages for user selection and navigation. Includes session-state logic and memory across messages. Includes a 5-minute cooldown to avoid spam and repeated triggers. Supports logging for all interaction types including media files. Includes both a global bot shutdown switch and per-user override. How it works A customer sends a message to the official WhatsApp number. The workflow replies with an interactive menu containing 8 service options: 💰 Pricing by nationality (8 supported countries) 📝 New recruitment request submission 🔍 Tracking existing applications via Google Sheets lookup 🔁 Worker transfer link distribution 🌍 Translation service information 📄 Required documents and instructions ⚠️ Complaint submission and routing 👤 Request a human agent The workflow retrieves or stores data based on the selection using Google Sheets and Data Tables. If the customer requests human help or the logic detects uncertainty, the workflow: Pauses automation for that user Notifies a designated staff member All interactions are logged including files, text, timestamps, and selections. Features 📋 Structured WhatsApp service menu 📄 CRM-style recruitment request logging ✨ Pricing logic with nationality mapping 🔍 Lookup-based status tracking 📎 Support for media uploads (PDF, images, audio, documents) 🧠 Session tracking with persistent user state 🤝 Human escalation workflow with internal notifications 🛑 Anti-spam and cooldown control 🎚 Bot master switch (global + per-user) Technology stack | Component | Usage | |----------|-------| | n8n | Automation engine | | WhatsApp Business API | Messaging and interactive UX | | Google Sheets | CRM and logs | | Data Tables | State management | | JavaScript | Custom logic and routing | Requirements WhatsApp Business API account with active credentials n8n Cloud or self-hosted instance Google Sheets for CRM storage Data Tables enabled for persistent session tracking How to use The workflow uses a Webhook trigger compatible with common WhatsApp API providers. Modify menu content, pricing, optional steps, and escalation flows as needed. Link your Google Sheets and replace test sheet IDs with production values. Configure human escalation to notify team members or departments. Customising this workflow Replace Google Sheets with Airtable, HubSpot, or SQL storage. Add expiration and reminder messages for missing documents. Add AI-powered response logic for common questions. Enable multi-country support (Saudi/UAE/Jordan/Qatar/Kuwait/etc.) Connect to dashboards for reporting and staff performance analytics.
By Mira MelhemHandle clinic WhatsApp support with GPT-4o-mini, Pinecone RAG and Gmail alerts
🏥 Clinic WhatsApp Customer Service Bot This workflow automates patient communication for medical clinics using the WhatsApp Business API. It supports appointment booking, rescheduling, service inquiries, follow-ups, and document submissions. The workflow includes AI capabilities, appointment management, human escalation logic, memory storage, and CRM synchronization. Good to know Supports text, voice notes, images, and document uploads. Uses an AI agent powered by GPT-4o-mini with retrieval-augmented generation for accurate answers. Includes sentiment and frustration detection to trigger human takeover. Conversation history and lead details are stored for context and follow-up. Appointment booking includes slot validation to reduce errors and conflicts. How it works The workflow receives WhatsApp messages through a webhook connection. The AI agent processes the message and identifies the intent: 📅 Appointment booking or rescheduling ❓ Service or doctor inquiry 📎 Document submission (e.g., lab results, insurance) 🤝 Human support request If the request is informational, the AI responds using GPT-4o-mini with RAG from Pinecone to ensure clinic-specific accuracy. If the request relates to booking, the workflow: Checks availability in Data Tables Validates slot selection Confirms, updates, or cancels the appointment If the user is confused, frustrated, or explicitly asks for a human, automation is paused and a staff member is notified. Voice messages are transcribed using Whisper API and images are processed using Vision API. All interactions are logged and synced to Google Sheets for CRM tracking. Requirements WhatsApp Business API access with active credentials OpenAI API key for GPT-4o-mini, Whisper, and Vision models Pinecone account for vector storage Google Sheets and Gmail for logging and notifications n8n instance (Cloud or self-hosted) Data Tables enabled for memory, appointments, and lead management
By Mira Melhem