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Stripe dispute management with Google Sheets ledger & Gmail notifications

Rahul JoshiRahul Joshi
33 views
2/3/2026
Email NotificationWebhookSendGridForm AutomationGoogle Forms
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Description

This automation manages Stripe disputes by fetching dispute data, formatting it, logging it into Google Sheets, updating related payment records, and notifying the customer via email. It ensures finance and support teams always have up-to-date dispute information while keeping customers informed automatically.

What This Template Does (Step-by-Step)

  • 📋 Manual Trigger → Start the workflow manually.
  • 🔗 Fetch Latest Disputes from Stripe → Retrieves the 5 most recent disputes via the Stripe API.
  • 🛠 Format Stripe Dispute Data → Cleans and restructures the raw Stripe response (dispute_id, charge_id, amount, currency, reason, status, respond_by, etc.).
  • 📊 Log Dispute in Disputes Sheet → Appends a new row in the Disputes sheet for historical record-keeping.
  • 📧 Send Customer Dispute Notification Email → Notifies the customer about the dispute with all relevant details (amount, status, respond-by date).
  • 📑 Find Payment in Ledger → Searches the Payments Sheet for a matching charge_id.
  • ✅ Check if Payment Exists → Confirms whether the disputed payment already exists in the ledger.
  • ✏️ Update Payment Record with Dispute Info → If found, updates the existing payment row with dispute details (status, dispute amount, respond_by date, etc.).

Prerequisites

  • Stripe account + API key
  • Google Sheets with:
  • Disputes Sheet (for logging disputes)
  • Payments Sheet (for updating transactions)
  • Gmail account with OAuth2 credentials

Key Benefits

✅ Keeps a historical log of all disputes in one sheet ✅ Updates existing payment records with dispute status ✅ Sends automatic customer notifications to reduce confusion ✅ Helps finance and support teams track disputes in real time

Perfect For

  • Finance teams handling payment disputes
  • Support teams needing automatic customer updates
  • Businesses that want clear visibility into disputes alongside payment records

Stripe Dispute Management with Google Sheets Ledger and Gmail Notifications

This n8n workflow automates the process of managing Stripe disputes by logging them into a Google Sheet ledger and sending out Gmail notifications for new disputes. It helps businesses keep track of disputes and ensures timely awareness.

What it does

This workflow simplifies dispute management by:

  1. Triggering Manually: The workflow is initiated manually, allowing for on-demand processing of dispute data.
  2. Fetching Dispute Data: It makes an HTTP request to an external API (presumably a Stripe API endpoint or a custom service) to retrieve dispute information.
  3. Logging to Google Sheets: It records the fetched dispute data into a specified Google Sheet, acting as a centralized ledger for all disputes.
  4. Conditional Notification: It includes a conditional logic step (If node) to determine if a notification should be sent.
  5. Sending Gmail Notifications: If the condition is met, it sends an email notification via Gmail, alerting relevant parties about the dispute.
  6. Custom Code Execution: It includes a Code node, indicating that custom JavaScript logic can be executed at some point in the workflow, potentially for data transformation or more complex conditional checks.
  7. Adding Explanatory Notes: Sticky notes are used to provide additional context or instructions within the workflow.

Prerequisites/Requirements

To use this workflow, you will need:

  • n8n Instance: A running n8n instance.
  • Google Account: A Google account with access to Google Sheets and Gmail.
  • Stripe Account (or equivalent API): Access to an API that provides dispute data (e.g., Stripe API).
  • Credentials:
    • Google Sheets credentials configured in n8n.
    • Gmail credentials configured in n8n.
    • HTTP Request credentials (if required by your API endpoint).

Setup/Usage

  1. Import the Workflow: Download the provided JSON and import it into your n8n instance.
  2. Configure Credentials:
    • Set up your Google Sheets credential.
    • Set up your Gmail credential.
    • Configure any necessary credentials for the HTTP Request node to connect to your dispute data source.
  3. Customize Google Sheets Node:
    • Specify the Spreadsheet ID and Sheet Name where you want to log the disputes.
    • Ensure the column headers in your Google Sheet match the data being sent from the HTTP Request node.
  4. Customize HTTP Request Node:
    • Update the URL and Method to correctly fetch dispute data from your chosen API.
    • Configure any Headers, Query Parameters, or Body as required by the API.
  5. Configure If Node:
    • Adjust the conditions in the If node to define when a Gmail notification should be sent (e.g., based on dispute status, amount, etc.).
  6. Customize Gmail Node:
    • Specify the Recipient Email Address(es) for notifications.
    • Customize the Subject and Body of the email to include relevant dispute details.
  7. Review Code Node (Optional): If the Code node contains custom logic, review and modify it as needed for your specific use case.
  8. Execute the Workflow: Click the "Execute workflow" button on the "Manual Trigger" node to run the workflow.

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