AI Customer Support Chat for Web Hosting with Google Gemini & WHMCS
This n8n template implements a Customer Support Chat Agent for Web Hosting Companies with Google Gemini, Google Sheets Knowledge base and WHMCS API to Check Domain Name Availability
Who's it for
This template is designed for web hosting companies, domain registrars, and IT service providers who want to automate their customer support with an AI-powered chatbot. It's perfect for businesses looking to provide 24/7 customer assistance for hosting plans, domain services, and technical support while maintaining a professional, human-like interaction experience.
How it works / What it does
This workflow creates an AI-powered customer support chatbot that provides comprehensive assistance for web hosting and domain services. The AI agent (named Matt) automatically:
- Receives customer queries through a webhook endpoint
- Captures customer information (name and email) at the start of each session
- Processes natural language requests using Google Gemini AI
- Accesses real-time information from multiple Google Sheets knowledge bases:
- Shared Hosting Plans (pricing, features, specifications)
- Domain Prices (registration, transfer, renewal costs)
- Hosting Features (technical capabilities and specifications)
- FAQs (common questions and answers)
- Payment Method Details (accepted payment options)
- Company Offerings (available products and services)
- Checks domain availability via WHMCS API integration
- Provides accurate, contextual responses based on the knowledge base
- Maintains conversation history with session-based memory
- Stores complete chat sessions in Google Sheets for analysis and follow-up
The system ensures 100% accuracy by only providing information that exists in the knowledge base, eliminating guesswork and maintaining brand consistency.
How to set up
1. Configure Google Sheets Knowledge Base
- Set up a Google Sheets document with the following sheets:
- Shared_Hosting_Plans: Hosting plan details, pricing, and specifications
- Domain_Prices: Domain registration and renewal pricing
- Hosting_Features: Technical features and capabilities
- FAQs: Frequently asked questions and answers
- Payment_Method_Details: Payment options and instructions
- Offerings: Available products and services
- Update the Google Sheets credentials in each tool node
2. Set up Google Gemini API
- Configure your Google Gemini API credentials in the Google Gemini Chat Model node
- Ensure you have sufficient API quota for your expected usage
3. Configure WHMCS API (Optional)
- Replace
Your_WHMCS_Identifierwith your actual WHMCS API identifier - Replace
Your_WHMCS_Secretwith your actual WHMCS API secret - Update
https://your_whmcs_url.com/includes/api.phpwith your WHMCS domain - This enables domain availability checking for customers
4. Set up Chat Storage
- Create a Google Sheet for storing chat inquiries
- Update the document ID and credentials in the Chat_Inquiries node
- This will automatically store all customer conversations for analysis
5. Deploy the Webhook
- The workflow creates a unique webhook endpoint for receiving customer queries
- Use this endpoint URL in your customer-facing application or chat interface
Requirements
- Google Sheets account with the knowledge base set up
- Google Gemini API account with appropriate credentials
- n8n instance (self-hosted or cloud)
- WHMCS installation (optional, for domain availability checking)
- Web hosting or domain services business
How to customize the workflow
Modify AI Agent Behavior
- Edit the system message in the AI Agent node to change the bot's personality and response style
- Adjust response length and tone to match your brand voice
- Customize the agent's name (currently "Matt")
Enhance Knowledge Base
- Add more Google Sheets tools for additional information sources
- Include product catalogs, pricing tables, or technical documentation
- Add multi-language support for international customers
Improve Customer Experience
- Add domain suggestion algorithms based on customer input
- Integrate with your existing customer database for personalized recommendations
- Add notification systems (email, Slack, SMS) for high-value inquiries
Security Enhancements
- Implement API key rotation and monitoring
- Add request validation and sanitization
- Set up usage analytics and abuse prevention
Key Features
- Real-time information access from Google Sheets knowledge base
- AI-powered natural language processing for customer queries
- Session-based memory for contextual conversations
- Automatic domain availability checking via WHMCS API
- Professional, customer-focused responses that maintain brand standards
- Complete chat history storage for analysis and follow-up
- Scalable webhook architecture for high-volume usage
- Multi-tool integration for comprehensive customer support
Use Cases
- 24/7 customer support automation for web hosting companies
- Sales team assistance with real-time product information
- Customer self-service portals with intelligent assistance
- Lead generation through proactive service recommendations
- Customer retention via improved support experience
- Support ticket reduction by handling common queries automatically
Chat Session Management
The workflow automatically manages chat sessions with the following features:
- Unique Session IDs for each customer conversation
- Automatic customer information capture (name and email)
- Conversation history tracking with chronological message storage
- Session persistence across multiple interactions
- Data export to Google Sheets for analysis and follow-up
Example Customer Interactions
The AI agent can handle various customer scenarios:
- Hosting Plan Inquiries: Detailed information about shared hosting plans, features, and pricing
- Domain Services: Domain availability checking, pricing, and registration guidance
- Technical Support: Feature explanations, setup guidance, and troubleshooting
- Payment Information: Accepted payment methods and transaction processes
- General Support: Company information, service offerings, and FAQ responses
This template transforms your web hosting business by providing instant, accurate customer support while maintaining the personal touch that customers expect from professional service providers. The AI agent becomes an extension of your support team, handling routine inquiries and allowing human agents to focus on complex technical issues.
n8n AI Customer Support Chat for Web Hosting with Google Gemini
This n8n workflow provides an AI-powered customer support chat system, specifically designed for web hosting inquiries, leveraging Google Gemini for conversational AI. It acts as an intelligent assistant that can respond to user queries received via a webhook.
What it does
This workflow automates the following steps:
- Listens for Incoming Requests: It starts by listening for incoming HTTP POST requests via a webhook, which typically contain user chat messages.
- Initializes AI Agent: An AI Agent is set up to process the incoming messages, configured with a specific persona and instructions for handling web hosting-related questions.
- Manages Conversational Memory: It utilizes a simple memory buffer to maintain context across multiple turns of a conversation, ensuring the AI agent remembers previous interactions.
- Leverages Google Gemini Chat Model: The AI Agent uses the Google Gemini Chat Model as its underlying language model to generate natural and relevant responses to user queries.
- Responds to Webhook: After processing the user's message and generating a response, the workflow sends the AI agent's answer back to the original webhook caller.
Prerequisites/Requirements
To use this workflow, you will need:
- n8n Instance: A running instance of n8n.
- Google Gemini API Key: An API key for Google Gemini to access its chat model. This will need to be configured as a credential within n8n.
- Webhook Source: An application or system capable of sending HTTP POST requests to the n8n webhook URL (e.g., a chat interface on a website, a messaging platform integration).
Setup/Usage
- Import the Workflow: Import the provided JSON definition into your n8n instance.
- Configure Credentials:
- Locate the "Google Gemini Chat Model" node.
- Click on the "Credential" field and select "Create New" or an existing Google Gemini credential.
- Enter your Google Gemini API Key.
- Activate the Webhook:
- Locate the "Webhook" trigger node.
- Click "Webhook URL" to get the unique URL for this workflow.
- Ensure the workflow is activated (toggle the "Active" switch in the top right of the n8n editor).
- Integrate with your Application: Configure your chat interface or application to send user messages as HTTP POST requests to the generated Webhook URL. The body of the request should contain the user's message, which the AI Agent will then process.
Once set up, any message sent to the webhook will be processed by the Google Gemini AI agent, and its response will be returned via the webhook.
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