Automate Marker.io Issues to Zendesk Support Tickets with Full Technical Context

This n8n workflow automates the process of creating Zendesk Support tickets from new issues reported via Marker.io. It ensures that every reported issue is accurately captured in Zendesk, including all relevant technical details and a direct link back to the Marker.io issue.

What it does

This workflow streamlines your issue reporting and support process by:

1. Receiving Marker.io Webhooks: It listens for new issue events from Marker.io, acting as a central hub for incoming feedback.
2. Extracting Issue Details: It processes the incoming webhook data to extract critical information about the Marker.io issue, such as the issue title, description, reporter details, and a link to the Marker.io issue.
3. Preparing Zendesk Ticket Data: It formats the extracted information into a structured payload suitable for creating a new Zendesk Support ticket. This includes setting the subject, description, and potentially other fields like tags or custom fields if configured.
4. Creating Zendesk Support Ticket: It sends an HTTP POST request to the Zendesk Support API to create a new ticket with the prepared data.

Prerequisites/Requirements

To use this workflow, you will need:

• n8n Account/Instance: A running n8n instance (cloud or self-hosted).
• Marker.io Account: An active Marker.io account configured to send webhooks for new issues.
• Zendesk Support Account: An active Zendesk Support account with API access enabled.
• Zendesk API Token/Credentials: You'll need an API token or username/password for authentication with the Zendesk API.

Setup/Usage

1. Import the Workflow:

   • Copy the provided JSON code.
   • In your n8n instance, go to "Workflows" and click "New".
   • Click the three dots menu (⋮) in the top right and select "Import from JSON".
   • Paste the JSON code and click "Import".

2. Configure the Webhook Trigger:

   • Locate the "Webhook" node (Node ID: 47).
   • Save the workflow to generate a unique webhook URL.
   • Copy the "Webhook URL" displayed in the node.
   • In your Marker.io project settings, configure a new webhook to send data to this URL whenever a new issue is created.

3. Configure Zendesk API Request:

   • Locate the "HTTP Request" node (Node ID: 19). This node is responsible for creating the Zendesk ticket.
   • Method: Ensure it's set to POST.
   • URL: Set this to your Zendesk API endpoint for creating tickets. It typically looks like https://YOUR_SUBDOMAIN.zendesk.com/api/v2/tickets.json. Replace YOUR_SUBDOMAIN with your actual Zendesk subdomain.
   • Authentication:
     • Select "Header Auth" or "Basic Auth" based on your Zendesk API token setup.
     • If using "Basic Auth", typically the username is your_email/token and the password is your API token.
     • If using "Header Auth", you might need to set an Authorization header with a value like Basic <base64_encoded_email_and_token>.
   • Body Parameters:
     • Set "Body Content Type" to JSON.
     • The "Code" node (Node ID: 834) preceding this HTTP Request node is expected to generate the JSON body for the Zendesk ticket. Review its code to ensure it constructs the ticket object as required by Zendesk. It should include at least subject and comment (for the description).
     • Example structure the code node should output:

       {
         "ticket": {
           "subject": "New Marker.io Issue: {{ $json.title }}",
           "comment": {
             "body": "Marker.io Issue Link: {{ $json.markerio_link }}\n\nDescription: {{ $json.description }}"
           },
           "tags": ["markerio"]
           // Add other fields as needed, e.g., "priority", "requester_id", "custom_fields"
         }
       }
       

       Note: The current workflow JSON does not include a "Code" node or any explicit data transformation for the Zendesk payload. You will need to add and configure a "Code" node (or similar data manipulation node) before the "HTTP Request" node to properly format the data for Zendesk. The "Sticky Note" (Node ID: 565) is a placeholder for instructions or comments.

4. Activate the Workflow:

   • Once all configurations are complete, activate the workflow by toggling the "Active" switch in the top right corner of the workflow editor.

Now, whenever a new issue is reported in Marker.io, it will automatically create a corresponding ticket in your Zendesk Support system.