Receive updates for support in Zendesk
Zendesk Trigger Workflow
This n8n workflow demonstrates how to set up a trigger that listens for events in Zendesk. It serves as a starting point for building automations that react to changes or updates within your Zendesk support system.
What it does
This workflow contains a single trigger node:
- Listens for Zendesk events: The workflow is configured to start whenever a specified event occurs within your Zendesk account. This could be a new ticket, a ticket update, a new user, or other configurable events.
Prerequisites/Requirements
- n8n instance: You need a running instance of n8n.
- Zendesk Account: An active Zendesk account is required.
- Zendesk Credentials: You will need to configure Zendesk API credentials within n8n to allow it to connect to your Zendesk account.
Setup/Usage
- Import the workflow: Import the provided JSON into your n8n instance.
- Configure Zendesk Credentials:
- Click on the "Zendesk Trigger" node.
- In the "Credentials" field, select an existing Zendesk API credential or create a new one.
- When creating new credentials, you will typically need your Zendesk subdomain, email, and API token.
- Activate the workflow: Once the credentials are set, activate the workflow by toggling the "Active" switch in the top right corner of the editor.
This workflow is a basic trigger. To make it useful, you would connect additional nodes to the "Zendesk Trigger" to perform actions based on the received Zendesk events (e.g., send a Slack notification, update a Google Sheet, create a task in another system, etc.).
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