n8n Workflow: Real-time vTiger Support Tickets to Telegram with Auto Status Updates

This n8n workflow is designed to monitor for new or updated vTiger support tickets and send real-time notifications to a Telegram chat. It includes logic to differentiate between new tickets and status updates, ensuring relevant information is delivered promptly.

What it does

This workflow automates the following steps:

1. Triggers on a Schedule: The workflow is configured to run at regular intervals (defined by the "Schedule Trigger" node).
2. Checks a Condition: An "If" node is present, indicating that incoming data will be evaluated against a set of conditions. This is typically used to filter or route items based on their properties (e.g., if a ticket is new, or if its status has changed).
3. Sends Telegram Notifications (Conditional): If the conditions in the "If" node are met (e.g., a new ticket is created or a status is updated), a message will be sent to a specified Telegram chat.
4. No Operation (Conditional): If the conditions in the "If" node are not met, the workflow proceeds to a "No Operation" node, effectively doing nothing for that particular item.

Prerequisites/Requirements

To use this workflow, you will need:

• n8n Instance: A running n8n instance.
• Telegram Bot Token: A Telegram bot token and the chat ID where you want to send notifications. You'll need to create a Telegram bot via BotFather.
• vTiger CRM: Access to a vTiger CRM instance. (While not explicitly shown in the provided JSON, the workflow's name and common use cases suggest it would integrate with vTiger to fetch ticket data).

Setup/Usage

1. Import the Workflow:
   • Download the provided JSON file.
   • In your n8n instance, click "Workflows" in the left sidebar.
   • Click "New" and then "Import from JSON".
   • Paste the JSON content or upload the file.
2. Configure Credentials:
   • Locate the "Telegram" node.
   • Click on the "Credential" field and select "Create New".
   • Enter your Telegram Bot Token.
3. Configure the Schedule Trigger:
   • Open the "Schedule Trigger" node.
   • Set the desired interval for how often you want the workflow to check for new tickets or updates (e.g., every 5 minutes, every hour).
4. Configure the "If" Node:
   • Open the "If" node.
   • Define the conditions for when a Telegram message should be sent. This will likely involve checking properties of the vTiger ticket data (e.g., item.status changes, item.isNew is true).
   • Note: The specific vTiger node for fetching data is not in the provided JSON, but would typically precede the "If" node. You would need to add a vTiger node (e.g., "vTiger" node with "Get All" or "Get Updated" operation) to retrieve ticket information.
5. Configure the Telegram Node:
   • Open the "Telegram" node.
   • Set the "Chat ID" to the ID of the Telegram chat or group where you want to receive notifications.
   • Customize the "Text" field to include relevant ticket information using expressions (e.g., New vTiger Ticket: {{ $json.subject }} - Status: {{ $json.status }}).
6. Activate the Workflow:
   • Once configured, toggle the workflow to "Active" in the top right corner of the n8n editor.