HumationHuman + Automation
Back to Catalog

Automate customer support issue resolution using AI text classifier

JimleukJimleuk
27705 views
2/3/2026
Zoho AnalyticsData ExportReportingGoogle SheetsAutomation
Official Page

This n8n template is designed to assist and improve customer support team member capacity by automating the resolution of long-lived and forgotten JIRA issues.

How it works

  • Schedule Trigger runs daily to check for long-lived unresolved issues and imports them into the workflow.
  • Each Issue is handled as a separate subworkflow by using an execute workflow node. This allows parallel processing.
  • A report is generated from the issue using its comment history allowing the issue to be classified by AI - determining the state and progress of the issue.
  • If determined to be resolved, sentiment analysis is performed to track customer satisfaction. If negative, a slack message is sent to escalate, otherwise the issue is closed automatically.
  • If no response has been initiated, an AI agent will attempt to search and resolve the issue itself using similar resolved issues or from the notion database. If a solution is found, it is posted to the issue and closed.
  • If the issue is blocked and waiting for responses, then a reminder message is added.

How to use

  • This template searches for JIRA issues which are older than 7 days which are not in the "Done" status. Ensure there are some issues that meet this criteria otherwise adjust the search query to suit.
  • Works best if you frequently have long-lived issues that need resolving.
  • Ensure the notion tool is configured as to not read documents you didn't intend it to ie. private and/or internal documentation.

Requirements

  • JIRA for issues management
  • OpenAI for LLM
  • Slack for notifications

Customising this workflow

  • Why not try classifying issues as they are created? One use-case may be for quality control such as ensuring reporting criteria is adhered to, summarising and rephrasing issue for easier reading or adjusting priority.

Automate Customer Support Issue Resolution Using AI Text Classifier

This n8n workflow leverages AI to classify customer support issues, determine sentiment, and then route them to the appropriate system (Jira or Slack) for resolution. It streamlines the initial triage process, ensuring urgent or specific issues are handled efficiently.

What it does

This workflow automates the following steps:

  1. Triggers Manually or on Schedule: The workflow can be initiated manually or set to run on a recurring schedule.
  2. Executes a Sub-workflow: It calls another workflow, likely to fetch or process initial customer support data.
  3. Classifies Text: An AI Text Classifier categorizes the incoming customer support issue description (e.g., "Bug", "Feature Request", "General Inquiry").
  4. Analyzes Sentiment: It performs sentiment analysis on the issue description to determine if the customer's tone is positive, negative, or neutral.
  5. Aggregates Data: Combines the classification and sentiment analysis results.
  6. Branches Logic (If Node): Based on the AI classification, the workflow routes the issue:
    • If classified as "Bug": It creates a new issue in Jira Software.
    • Otherwise (e.g., "Feature Request", "General Inquiry"): It posts a message to a designated Slack channel.
  7. Edits Fields (Set Node): A "Set" node is present, likely for transforming or preparing data before routing to Jira or Slack, though its specific configuration is not detailed in the provided JSON.

Prerequisites/Requirements

To use this workflow, you will need:

  • n8n Instance: A running n8n instance.
  • OpenAI API Key: For the AI Text Classifier, Sentiment Analysis, and OpenAI Chat Model nodes.
  • Jira Software Account: With appropriate credentials configured in n8n for creating issues.
  • Slack Account: With appropriate credentials configured in n8n for posting messages to a channel.
  • Sub-workflow: The workflow executed by the "Execute Sub-workflow" node must exist and be configured to provide the initial customer support issue data.

Setup/Usage

  1. Import the Workflow: Import the provided JSON into your n8n instance.
  2. Configure Credentials:
    • Set up your OpenAI API Key credentials in n8n.
    • Configure your Jira Software credentials in n8n.
    • Set up your Slack credentials in n8n.
  3. Configure Sub-workflow: Ensure the sub-workflow called by the "Execute Sub-workflow" node (Execute Workflow) is properly set up and returns the customer support issue text that needs to be classified.
  4. Customize AI Nodes:
    • Text Classifier: Define the categories you want the AI to classify issues into (e.g., "Bug", "Feature Request", "Question", "Complaint").
    • Sentiment Analysis: This node typically works out-of-the-box but can be fine-tuned if needed.
  5. Configure If Node: Adjust the conditions in the "If" node to match your desired routing logic based on the output of the Text Classifier. For example, if the classifier outputs "Bug", route to Jira; otherwise, route to Slack.
  6. Configure Jira Software Node: Specify the Jira project, issue type, and map the incoming data fields (e.g., issue summary, description) to Jira fields.
  7. Configure Slack Node: Specify the Slack channel and the message content to be posted.
  8. Activate the Workflow: Once configured, activate the workflow. You can trigger it manually for testing or enable the "Schedule Trigger" to run it automatically at defined intervals.

Related Templates

Track competitor SEO keywords with Decodo + GPT-4.1-mini + Google Sheets

This workflow automates competitor keyword research using OpenAI LLM and Decodo for intelligent web scraping. Who this is for SEO specialists, content strategists, and growth marketers who want to automate keyword research and competitive intelligence. Marketing analysts managing multiple clients or websites who need consistent SEO tracking without manual data pulls. Agencies or automation engineers using Google Sheets as an SEO data dashboard for keyword monitoring and reporting. What problem this workflow solves Tracking competitor keywords manually is slow and inconsistent. Most SEO tools provide limited API access or lack contextual keyword analysis. This workflow solves that by: Automatically scraping any competitor’s webpage with Decodo. Using OpenAI GPT-4.1-mini to interpret keyword intent, density, and semantic focus. Storing structured keyword insights directly in Google Sheets for ongoing tracking and trend analysis. What this workflow does Trigger — Manually start the workflow or schedule it to run periodically. Input Setup — Define the website URL and target country (e.g., https://dev.to, france). Data Scraping (Decodo) — Fetch competitor web content and metadata. Keyword Analysis (OpenAI GPT-4.1-mini) Extract primary and secondary keywords. Identify focus topics and semantic entities. Generate a keyword density summary and SEO strength score. Recommend optimization and internal linking opportunities. Data Structuring — Clean and convert GPT output into JSON format. Data Storage (Google Sheets) — Append structured keyword data to a Google Sheet for long-term tracking. Setup Prerequisites If you are new to Decode, please signup on this link visit.decodo.com n8n account with workflow editor access Decodo API credentials OpenAI API key Google Sheets account connected via OAuth2 Make sure to install the Decodo Community node. Create a Google Sheet Add columns for: primarykeywords, seostrengthscore, keyworddensity_summary, etc. Share with your n8n Google account. Connect Credentials Add credentials for: Decodo API credentials - You need to register, login and obtain the Basic Authentication Token via Decodo Dashboard OpenAI API (for GPT-4o-mini) Google Sheets OAuth2 Configure Input Fields Edit the “Set Input Fields” node to set your target site and region. Run the Workflow Click Execute Workflow in n8n. View structured results in your connected Google Sheet. How to customize this workflow Track Multiple Competitors → Use a Google Sheet or CSV list of URLs; loop through them using the Split In Batches node. Add Language Detection → Add a Gemini or GPT node before keyword analysis to detect content language and adjust prompts. Enhance the SEO Report → Expand the GPT prompt to include backlink insights, metadata optimization, or readability checks. Integrate Visualization → Connect your Google Sheet to Looker Studio for SEO performance dashboards. Schedule Auto-Runs → Use the Cron Node to run weekly or monthly for competitor keyword refreshes. Summary This workflow automates competitor keyword research using: Decodo for intelligent web scraping OpenAI GPT-4.1-mini for keyword and SEO analysis Google Sheets for live tracking and reporting It’s a complete AI-powered SEO intelligence pipeline ideal for teams that want actionable insights on keyword gaps, optimization opportunities, and content focus trends, without relying on expensive SEO SaaS tools.

Ranjan DailataBy Ranjan Dailata
161

Generate song lyrics and music from text prompts using OpenAI and Fal.ai Minimax

Spark your creativity instantly in any chat—turn a simple prompt like "heartbreak ballad" into original, full-length lyrics and a professional AI-generated music track, all without leaving your conversation. 📋 What This Template Does This chat-triggered workflow harnesses AI to generate detailed, genre-matched song lyrics (at least 600 characters) from user messages, then queues them for music synthesis via Fal.ai's minimax-music model. It polls asynchronously until the track is ready, delivering lyrics and audio URL back in chat. Crafts original, structured lyrics with verses, choruses, and bridges using OpenAI Submits to Fal.ai for melody, instrumentation, and vocals aligned to the style Handles long-running generations with smart looping and status checks Returns complete song package (lyrics + audio link) for seamless sharing 🔧 Prerequisites n8n account (self-hosted or cloud with chat integration enabled) OpenAI account with API access for GPT models Fal.ai account for AI music generation 🔑 Required Credentials OpenAI API Setup Go to platform.openai.com → API keys (sidebar) Click "Create new secret key" → Name it (e.g., "n8n Songwriter") Copy the key and add to n8n as "OpenAI API" credential type Test by sending a simple chat completion request Fal.ai HTTP Header Auth Setup Sign up at fal.ai → Dashboard → API Keys Generate a new API key → Copy it In n8n, create "HTTP Header Auth" credential: Name="Fal.ai", Header Name="Authorization", Header Value="Key [Your API Key]" Test with a simple GET to their queue endpoint (e.g., /status) ⚙️ Configuration Steps Import the workflow JSON into your n8n instance Assign OpenAI API credentials to the "OpenAI Chat Model" node Assign Fal.ai HTTP Header Auth to the "Generate Music Track", "Check Generation Status", and "Fetch Final Result" nodes Activate the workflow—chat trigger will appear in your n8n chat interface Test by messaging: "Create an upbeat pop song about road trips" 🎯 Use Cases Content Creators: YouTubers generating custom jingles for videos on the fly, streamlining production from idea to audio export Educators: Music teachers using chat prompts to create era-specific folk tunes for classroom discussions, fostering interactive learning Gift Personalization: Friends crafting anniversary R&B tracks from shared memories via quick chats, delivering emotional audio surprises Artist Brainstorming: Songwriters prototyping hip-hop beats in real-time during sessions, accelerating collaboration and iteration ⚠️ Troubleshooting Invalid JSON from AI Agent: Ensure the system prompt stresses valid JSON; test the agent standalone with a sample query Music Generation Fails (401/403): Verify Fal.ai API key has minimax-music access; check usage quotas in dashboard Status Polling Loops Indefinitely: Bump wait time to 45-60s for complex tracks; inspect fal.ai queue logs for bottlenecks Lyrics Under 600 Characters: Tweak agent prompt to enforce fuller structures like [V1][C][V2][B][C]; verify output length in executions

Daniel NkenchoBy Daniel Nkencho
601

Automate invoice processing with OCR, GPT-4 & Salesforce opportunity creation

PDF Invoice Extractor (AI) End-to-end pipeline: Watch Drive ➜ Download PDF ➜ OCR text ➜ AI normalize to JSON ➜ Upsert Buyer (Account) ➜ Create Opportunity ➜ Map Products ➜ Create OLI via Composite API ➜ Archive to OneDrive. --- Node by node (what it does & key setup) 1) Google Drive Trigger Purpose: Fire when a new file appears in a specific Google Drive folder. Key settings: Event: fileCreated Folder ID: google drive folder id Polling: everyMinute Creds: googleDriveOAuth2Api Output: Metadata { id, name, ... } for the new file. --- 2) Download File From Google Purpose: Get the file binary for processing and archiving. Key settings: Operation: download File ID: ={{ $json.id }} Creds: googleDriveOAuth2Api Output: Binary (default key: data) and original metadata. --- 3) Extract from File Purpose: Extract text from PDF (OCR as needed) for AI parsing. Key settings: Operation: pdf OCR: enable for scanned PDFs (in options) Output: JSON with OCR text at {{ $json.text }}. --- 4) Message a model (AI JSON Extractor) Purpose: Convert OCR text into strict normalized JSON array (invoice schema). Key settings: Node: @n8n/n8n-nodes-langchain.openAi Model: gpt-4.1 (or gpt-4.1-mini) Message role: system (the strict prompt; references {{ $json.text }}) jsonOutput: true Creds: openAiApi Output (per item): $.message.content → the parsed JSON (ensure it’s an array). --- 5) Create or update an account (Salesforce) Purpose: Upsert Buyer as Account using an external ID. Key settings: Resource: account Operation: upsert External Id Field: taxid_c External Id Value: ={{ $json.message.content.buyer.tax_id }} Name: ={{ $json.message.content.buyer.name }} Creds: salesforceOAuth2Api Output: Account record (captures Id) for downstream Opportunity. --- 6) Create an opportunity (Salesforce) Purpose: Create Opportunity linked to the Buyer (Account). Key settings: Resource: opportunity Name: ={{ $('Message a model').item.json.message.content.invoice.code }} Close Date: ={{ $('Message a model').item.json.message.content.invoice.issue_date }} Stage: Closed Won Amount: ={{ $('Message a model').item.json.message.content.summary.grand_total }} AccountId: ={{ $json.id }} (from Upsert Account output) Creds: salesforceOAuth2Api Output: Opportunity Id for OLI creation. --- 7) Build SOQL (Code / JS) Purpose: Collect unique product codes from AI JSON and build a SOQL query for PricebookEntry by Pricebook2Id. Key settings: pricebook2Id (hardcoded in script): e.g., 01sxxxxxxxxxxxxxxx Source lines: $('Message a model').first().json.message.content.products Output: { soql, codes } --- 8) Query PricebookEntries (Salesforce) Purpose: Fetch PricebookEntry.Id for each Product2.ProductCode. Key settings: Resource: search Query: ={{ $json.soql }} Creds: salesforceOAuth2Api Output: Items with Id, Product2.ProductCode (used for mapping). --- 9) Code in JavaScript (Build OLI payloads) Purpose: Join lines with PBE results and Opportunity Id ➜ build OpportunityLineItem payloads. Inputs: OpportunityId: ={{ $('Create an opportunity').first().json.id }} Lines: ={{ $('Message a model').first().json.message.content.products }} PBE rows: from previous node items Output: { body: { allOrNone:false, records:[{ OpportunityLineItem... }] } } Notes: Converts discount_total ➜ per-unit if needed (currently commented for standard pricing). Throws on missing PBE mapping or empty lines. --- 10) Create Opportunity Line Items (HTTP Request) Purpose: Bulk create OLIs via Salesforce Composite API. Key settings: Method: POST URL: https://<your-instance>.my.salesforce.com/services/data/v65.0/composite/sobjects Auth: salesforceOAuth2Api (predefined credential) Body (JSON): ={{ $json.body }} Output: Composite API results (per-record statuses). --- 11) Update File to One Drive Purpose: Archive the original PDF in OneDrive. Key settings: Operation: upload File Name: ={{ $json.name }} Parent Folder ID: onedrive folder id Binary Data: true (from the Download node) Creds: microsoftOneDriveOAuth2Api Output: Uploaded file metadata. --- Data flow (wiring) Google Drive Trigger → Download File From Google Download File From Google → Extract from File → Update File to One Drive Extract from File → Message a model Message a model → Create or update an account Create or update an account → Create an opportunity Create an opportunity → Build SOQL Build SOQL → Query PricebookEntries Query PricebookEntries → Code in JavaScript Code in JavaScript → Create Opportunity Line Items --- Quick setup checklist 🔐 Credentials: Connect Google Drive, OneDrive, Salesforce, OpenAI. 📂 IDs: Drive Folder ID (watch) OneDrive Parent Folder ID (archive) Salesforce Pricebook2Id (in the JS SOQL builder) 🧠 AI Prompt: Use the strict system prompt; jsonOutput = true. 🧾 Field mappings: Buyer tax id/name → Account upsert fields Invoice code/date/amount → Opportunity fields Product name must equal your Product2.ProductCode in SF. ✅ Test: Drop a sample PDF → verify: AI returns array JSON only Account/Opportunity created OLI records created PDF archived to OneDrive --- Notes & best practices If PDFs are scans, enable OCR in Extract from File. If AI returns non-JSON, keep “Return only a JSON array” as the last line of the prompt and keep jsonOutput enabled. Consider adding validation on parsing.warnings to gate Salesforce writes. For discounts/taxes in OLI: Standard OLI fields don’t support per-line discount amounts directly; model them in UnitPrice or custom fields. Replace the Composite API URL with your org’s domain or use the Salesforce node’s Bulk Upsert for simplicity.

Le NguyenBy Le Nguyen
942