KB tool - Confluence knowledge base
Enhance Query Resolution with the Knowledge Base Tool!
Our KB Tool - Confluence KB is crafted to seamlessly integrate into the IT Ops AI SlackBot Workflow, enhancing the IT support process by enabling sophisticated search and response capabilities via Slack.
Workflow Functionality:
- Receive Queries: Directly accepts user queries from the main workflow, initiating a dynamic search process.
- AI-Powered Query Transformation: Utilizes OpenAI's models or local ai to refine user queries into searchable keywords that are most likely to retrieve relevant information from the Knowledge Base.
- Confluence Integration: Executes searches within Confluence using the refined keywords to find the most applicable articles and information.
- Deliver Accurate Responses: Gathers essential details from the Confluence results, including article titles, links, and summaries, preparing them to be sent back to the parent workflow for final user response.
To view a demo video of this workflow in action, click here.
Quick Setup Guide:
- Ensure correct configurations are set for OpenAI and Confluence API integrations.
- Customize query transformation logic as per your specific Knowledge Base structure to improve search accuracy.
Need Help?
- Dive into our Documentation or get support from the Community Forum!
Deploy this tool to provide precise and informative responses, significantly boosting the efficiency and reliability of your IT support workflow.
n8n KB Tool - Confluence Knowledge Base Workflow
This n8n workflow serves as a foundational component, designed to be executed by another workflow. It performs a simple HTTP Request, likely as part of a larger process, and includes an "Edit Fields (Set)" node for data manipulation.
What it does
This workflow is structured to be a callable module within a larger n8n automation. Specifically, it:
- Triggers on execution: It starts when explicitly called by another n8n workflow.
- Performs an HTTP Request: It executes a generic HTTP request, which can be configured to interact with any API or web service.
- Edits/Sets Fields: It includes a "Set" node, allowing for the transformation or addition of data fields before potentially passing them to subsequent steps or returning them to the calling workflow.
- Provides a Sticky Note: A sticky note is included, likely for documentation or instructions within the n8n canvas.
Prerequisites/Requirements
- n8n Instance: An active n8n instance to import and run the workflow.
- Calling Workflow: This workflow is designed to be triggered by another n8n workflow using an "Execute Workflow Trigger" node.
- HTTP Request Configuration: Depending on its intended use, the "HTTP Request" node will require configuration for the target URL, method, headers, and body.
Setup/Usage
- Import the workflow: Import the provided JSON into your n8n instance.
- Configure the HTTP Request:
- Open the "HTTP Request" node.
- Set the
URL,Method(e.g., GET, POST),Headers, andBodyaccording to the API or service you intend to interact with. - If authentication is required, configure the appropriate
Authenticationmethod (e.g., Basic Auth, OAuth2, API Key).
- Configure the Edit Fields (Set) node:
- Open the "Edit Fields" node.
- Define any
Values to SetorExpressionsto transform or add data as needed for your specific use case.
- Integrate with a calling workflow:
- In another n8n workflow, add an "Execute Workflow Trigger" node.
- Configure this node to select and execute this "n8n KB Tool - Confluence Knowledge Base" workflow.
This workflow is a building block that can be customized to perform various actions, such as fetching data from a Confluence API, updating a knowledge base, or interacting with other services as part of a larger automation.
Related Templates
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By Shadrack🎓 How to transform unstructured email data into structured format with AI agent
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