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Create Teams notifications for new tickets in ConnectWise with Redis

GavinGavin
4794 views
2/3/2026
AIMonday.comOpenAIAutomationNotion
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This Workflow does a HTTPs request to ConnectWise Manage through their REST API.

It will pull all tickets in the "New" status or whichever status you like, and notify your dispatch team/personnel whenever a new ticket comes in using Microsoft Teams.

Video Explanation https://youtu.be/yaSVCybSWbM

Create Teams Notifications for New Tickets in ConnectWise with Redis

This n8n workflow automates the process of notifying a Microsoft Teams channel about new tickets created in ConnectWise, leveraging Redis to prevent duplicate notifications.

Description

This workflow periodically checks for new ConnectWise tickets. When new tickets are found, it uses Redis to ensure that only unique, previously unnotified tickets trigger a Microsoft Teams message. This prevents spamming the Teams channel with duplicate alerts for the same ticket.

What it does

  1. Triggers on a Schedule: The workflow runs at a specified interval (e.g., every 5 minutes) to check for new tickets.
  2. Fetches ConnectWise Tickets: It makes an HTTP request to the ConnectWise API to retrieve a list of recent tickets.
  3. Processes Ticket Data: A "Code" node processes the raw data from ConnectWise, likely extracting relevant ticket information and preparing it for further steps.
  4. Checks Redis for Duplicates: For each ticket, it queries a Redis database to see if a notification for this specific ticket has already been sent.
  5. Filters New Tickets: It merges the ConnectWise ticket data with the Redis check results to identify only the tickets that have not yet been notified.
  6. Posts to Microsoft Teams: For each new ticket, it sends a formatted message to a designated Microsoft Teams channel.
  7. Updates Redis: After successfully sending a notification, it updates the Redis database to mark the ticket as "notified" to prevent future duplicates.

Prerequisites/Requirements

  • n8n Instance: A running n8n instance.
  • ConnectWise Manage Account: Access to the ConnectWise Manage API with appropriate permissions to read tickets.
  • Microsoft Teams Account: A Microsoft Teams channel where notifications will be posted.
  • Redis Instance: A running Redis server accessible by your n8n instance.
  • ConnectWise API Credentials: API keys or authentication details for ConnectWise.
  • Microsoft Teams Webhook/Credential: A Microsoft Teams webhook URL or an n8n Microsoft Teams credential configured.
  • Redis Credentials: Host, port, and potentially password for your Redis instance.

Setup/Usage

  1. Import the Workflow: Import the provided JSON into your n8n instance.
  2. Configure Credentials:
    • ConnectWise: Configure the "HTTP Request" node with your ConnectWise API endpoint and authentication (e.g., API keys in the headers).
    • Microsoft Teams: Configure the "Microsoft Teams" node with your desired Teams channel webhook URL or select an existing Microsoft Teams credential.
    • Redis: Configure the "Redis" node with your Redis server's connection details (host, port, password if applicable).
  3. Adjust Schedule (Optional): Modify the "Schedule Trigger" node to change how often the workflow runs (e.g., every 10 minutes instead of 5).
  4. Customize Code Node (Optional): The "Code" node might require adjustments based on the exact structure of your ConnectWise API response and the data you wish to extract for your Teams message.
  5. Activate the Workflow: Once configured, activate the workflow to start monitoring for new ConnectWise tickets and sending Teams notifications.

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