Classify lemlist replies using OpenAI and automate reply handling
Who this is for
This workflow is for sales people who want to quickly and efficiently follow up with their leads
What this workflow does
This workflow starts every time a new reply is received in lemlist. It then classifies the response using openAI and creates the correct follow up task. The follow-up tasks currently include:
- Slack alerts when a lead for each new replies
- Tag interested leads in lemlist
- Unsubscription of leads when they request it
The Slack alerts include:
- Lead email address
- Sender email address
- Reply type (positive, not interested...etc)
- A preview of the reply
Setup
To set this template up, simply follow the stickies steps in it
How to customize this workflow to your needs
- Adjust the follow up tasks to your needs
- Change the Slack notification to your needs
- ...
n8n Lemlist Reply Classifier and Handler
This n8n workflow automates the classification of replies received in Lemlist campaigns using OpenAI's language model and then routes them for appropriate action, such as notifying a Slack channel or updating the Lemlist lead status.
What it does
This workflow streamlines the process of managing Lemlist campaign replies by:
- Triggers on Lemlist Reply: Listens for new replies to campaigns in Lemlist.
- Classifies Reply with OpenAI: Sends the reply content to an OpenAI Chat Model to classify it into predefined categories (e.g., "Positive", "Negative", "Neutral", "Out of Office", "Unsubscribe").
- Parses Classification: Uses a Structured Output Parser to extract the classification result from OpenAI's response.
- Routes Based on Classification:
- "Out of Office" or "Unsubscribe": Merges these replies and updates the lead status in Lemlist accordingly.
- Other Classifications: Notifies a designated Slack channel with the reply details and its classification.
- Updates Lemlist Lead: For "Out of Office" and "Unsubscribe" replies, it updates the corresponding lead's status in Lemlist.
Prerequisites/Requirements
To use this workflow, you will need:
- n8n Account: An active n8n instance.
- Lemlist Account: With campaigns and leads.
- OpenAI API Key: For the OpenAI Chat Model to classify replies.
- Slack Account: To receive notifications for classified replies.
Setup/Usage
- Import the Workflow:
- Download the provided JSON file.
- In your n8n instance, click "Workflows" in the left sidebar.
- Click "New" or "Import from JSON" and paste the workflow JSON.
- Configure Credentials:
- Lemlist Trigger: Set up your Lemlist API credentials. This will create a webhook URL that you need to configure in Lemlist as a webhook for new replies.
- OpenAI Chat Model: Provide your OpenAI API Key credentials.
- Slack: Set up your Slack API credentials.
- Lemlist (Update Lead): Reuse your Lemlist API credentials.
- Customize OpenAI Prompt (Optional):
- In the "Basic LLM Chain" node, you might want to adjust the prompt to refine the classification categories or instructions for OpenAI based on your specific needs.
- Configure Slack Channel (Optional):
- In the "Slack" node, specify the Slack channel where you want to receive notifications.
- Activate the Workflow:
- Once all credentials are set and configurations are done, activate the workflow by toggling the "Active" switch in the top right corner of the workflow editor.
This workflow will now automatically classify new Lemlist replies and route them to Slack or update Lemlist lead statuses based on the classification.
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