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Create unique Jira tickets from Splunk alerts

n8n Teamn8n Team
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2/3/2026
JiraPipedriveIntegrationAutomationCRM
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The workflow is an automated process designed for incident management and tracking, specifically by integrating Splunk alerts with a Jira ticketing system using n8n. The initial step in the workflow is a Webhook Trigger, which is set up to receive POST requests with data from Splunk to initiate the workflow. Once the workflow is triggered, the "Set Host Name" node cleans up the hostname received from Splunk, ensuring that it is alphanumeric for consistency and security purposes.

Subsequently, the "Search Ticket" node interacts with Jira through a Jira Query Language (JQL) request to locate any existing issues that match the sanitized hostname. The workflow splits at the "IF Ticket Not Exists" node, which checks for the presence of a key indicating a matching issue.

If an issue exists, the workflow proceeds to add a comment to the identified issue, and if not, it creates a new Jira issue. At the false path, the "Add Ticket Comment" node appends a new comment to the existing Jira issue, encapsulating details from the Splunk alert, such as the timestamp and the alert description.

n8n Workflow: Create Unique Jira Tickets from Splunk Alerts

This n8n workflow is designed to receive alerts, process them, and potentially create or manage Jira tickets based on incoming data. It acts as a flexible entry point for various systems that can send webhook payloads.

What it does

This workflow provides a foundational structure for handling incoming data via a webhook and applying conditional logic.

  1. Listens for Webhook Events: The workflow is triggered by an incoming HTTP POST request to its designated webhook URL. This allows it to receive data from external systems.
  2. Applies Conditional Logic: It then uses an "If" node to evaluate the incoming data. This node is crucial for implementing conditional branching, allowing the workflow to take different paths based on specific criteria within the received payload.
  3. Transforms Data (Optional): An "Edit Fields (Set)" node is included, which can be configured to modify, add, or remove fields from the incoming data. This is useful for preparing data for subsequent steps or standardizing formats.
  4. Interacts with Jira Software: A "Jira Software" node is present, indicating the workflow's capability to interact with Jira. This node can be configured to create tickets, update issues, search for issues, or perform other Jira-related operations based on the processed data.

Prerequisites/Requirements

To use this workflow, you will need:

  • n8n Instance: A running instance of n8n.
  • Webhook Source: An external system capable of sending HTTP POST requests to a specified URL (e.g., Splunk, monitoring tools, custom scripts).
  • Jira Software Account: Access to a Jira Software instance with appropriate permissions to create/manage tickets.
  • Jira Software Credentials in n8n: Configured Jira Software credentials within your n8n instance.

Setup/Usage

  1. Import the Workflow:
    • Download the provided JSON file.
    • In your n8n instance, go to "Workflows" and click "New".
    • Click the "Import from JSON" button and paste the workflow JSON or upload the file.
  2. Configure the Webhook Trigger:
    • Open the "Webhook" node.
    • Note the "Webhook URL" provided. This is the URL you will configure your external system (e.g., Splunk) to send alerts to.
    • Ensure the "HTTP Method" is set to POST (or matches your sending system).
  3. Configure the "If" Node:
    • Open the "If" node.
    • Define the conditions based on the data you expect from your webhook. For example, you might check for specific alert severities, keywords, or unique identifiers to decide whether to proceed with Jira ticket creation.
  4. Configure the "Edit Fields (Set)" Node:
    • Open the "Edit Fields (Set)" node.
    • Configure it to transform the incoming data as needed. This could involve renaming fields, extracting specific values, or creating new fields that are required by Jira.
  5. Configure the Jira Software Node:
    • Open the "Jira Software" node.
    • Select your existing Jira Software credential or create a new one.
    • Configure the operation (e.g., "Create Issue").
    • Map the fields from the previous nodes to the required Jira issue fields (e.g., Summary, Description, Project, Issue Type). You will likely use expressions to pull data from the webhook payload.
  6. Activate the Workflow:
    • Once configured, make sure to activate the workflow by toggling the "Active" switch in the top right corner of the n8n editor.

This workflow provides a robust starting point for integrating various alert sources with Jira, allowing for automated ticket creation and management based on defined conditions.

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