Sync Zendesk Tickets with Subsequent Comments to Asana Tasks

This n8n workflow automates the process of creating and updating Asana tasks based on Zendesk ticket events, specifically focusing on new tickets and subsequent comments.

What it does

This workflow listens for incoming webhooks, processes the data, and then conditionally creates or updates tasks in Asana:

1. Triggers on Webhook: The workflow starts when it receives a webhook, likely from Zendesk, indicating a new ticket or a comment.
2. Processes Incoming Data: A Function node processes the incoming webhook data to extract relevant information such as the ticket ID, subject, comment body, and whether it's an initial ticket creation or a subsequent comment.
3. Conditional Logic: An If node checks if the incoming event is a new ticket or an update/comment on an existing ticket.
   • If New Ticket: It creates a new task in Asana.
   • If Subsequent Comment: It updates an existing Asana task (presumably linked to the Zendesk ticket) with the new comment.
4. Zendesk Interaction (Placeholder): A Zendesk node is present, but not connected in the provided JSON. In a complete workflow, this might be used to fetch additional ticket details or update the Zendesk ticket.
5. Asana Interaction: An Asana node is present, but not connected in the provided JSON. In a complete workflow, this would be used to create or update tasks in Asana.

Prerequisites/Requirements

• n8n Instance: A running n8n instance.
• Zendesk Account: Configured to send webhooks to the n8n workflow's Webhook URL.
• Asana Account: With appropriate permissions to create and update tasks.
• Asana Credentials: Configured in n8n to allow the workflow to interact with your Asana account.

Setup/Usage

1. Import the workflow: Import the provided JSON into your n8n instance.
2. Configure Webhook:
   • Open the "Webhook" node.
   • Copy the "Webhook URL".
   • In your Zendesk account, configure a webhook to send data to this URL whenever a new ticket is created or a comment is added to a ticket.
3. Configure Asana Credentials:
   • Open the "Asana" node.
   • Select or create your Asana API credentials.
4. Configure Function Node:
   • Review the JavaScript code in the "Function" node to ensure it correctly parses the incoming Zendesk webhook payload and extracts the necessary data for your Asana tasks. You may need to adjust field names based on your Zendesk webhook configuration.
5. Configure If Node:
   • Review the conditions in the "If" node to ensure it correctly distinguishes between new tickets and subsequent comments based on the data processed by the "Function" node.
6. Connect Asana Nodes:
   • For "If" True (New Ticket): Connect the "True" output of the "If" node to an Asana node configured to create a new task. Map the Zendesk ticket details (e.g., subject, description) to the Asana task fields.
   • For "If" False (Subsequent Comment): Connect the "False" output of the "If" node to an Asana node configured to update an existing task. You will need a mechanism to link the Zendesk ticket to the Asana task (e.g., storing the Asana task ID in Zendesk, or searching Asana for a task with the Zendesk ticket ID in its name/description). Map the new comment to the Asana task's comments or description.
7. Activate the Workflow: Once configured, activate the workflow in n8n.