n8n Workflow: Syncro Post Call Information Updater

This n8n workflow automates the process of updating specific post-call information in Syncro, triggered by external events. It allows for conditional updates based on the incoming data, providing flexibility in how Syncro records are managed.

What it does

This workflow is designed to receive data via a webhook, process it, and then conditionally update information in Syncro.

1. Receives Webhook Data: The workflow starts by listening for incoming HTTP POST requests via a Webhook. This acts as the trigger for the entire automation.
2. Prepares Data for Syncro: It then uses an "Edit Fields (Set)" node to transform and prepare the incoming data into a format suitable for the Syncro API. This likely involves mapping fields from the webhook payload to the required Syncro parameters.
3. Conditional Logic for Syncro Update: An "If" node introduces conditional logic. It checks a specific condition on the processed data.
   • If TRUE: If the condition evaluates to true, the workflow proceeds to update Syncro.
   • If FALSE: If the condition evaluates to false, the workflow takes no further action on Syncro, effectively doing nothing.
4. Updates Syncro via HTTP Request: If the condition is true, an "HTTP Request" node is used to make an API call to Syncro. This node will send the prepared data to the Syncro API to update the relevant post-call information.
5. No Operation (False Branch): If the condition in the "If" node is false, a "No Operation, do nothing" node is executed, indicating that no action is taken in this scenario.
6. Google Sheets (Disconnected): There is a "Google Sheets" node present in the workflow, but it is currently disconnected from the main flow. This suggests a potential future enhancement or a remnant from development where Google Sheets might have been used for logging or additional data processing.

Prerequisites/Requirements

• n8n Instance: A running n8n instance to host this workflow.
• Webhook Source: An external system or application configured to send HTTP POST requests to the n8n webhook URL.
• Syncro API Key: Access to the Syncro API and an API key for authentication with the "HTTP Request" node.
• Syncro API Endpoint: Knowledge of the specific Syncro API endpoint for updating post-call information.
• Google Sheets Account (Optional): If the disconnected Google Sheets node is intended for future use, a Google Sheets account and credentials will be required.

Setup/Usage

1. Import the Workflow: Import the provided JSON into your n8n instance.
2. Configure the Webhook:
   • Activate the "Webhook" node.
   • Copy the generated webhook URL. This URL will be used by your external system to trigger the workflow.
3. Configure "Edit Fields (Set)":
   • Adjust the "Edit Fields (Set)" node to correctly map the incoming webhook data to the desired fields for Syncro.
4. Configure the "If" Node:
   • Set up the condition(s) within the "If" node based on your business logic. This condition will determine when a Syncro update should occur.
5. Configure the "HTTP Request" Node:
   • Authentication: Configure the authentication method for Syncro (e.g., API Key in headers).
   • Method: Set the HTTP method (e.g., PUT or POST for updates).
   • URL: Specify the Syncro API endpoint for updating post-call information.
   • Body: Map the data from the previous "Edit Fields (Set)" node to the request body as required by the Syncro API.
6. Activate the Workflow: Once configured, activate the workflow in n8n.
7. Trigger the Workflow: Send an HTTP POST request from your external system to the n8n webhook URL to test the automation.