Analyze Sales Call Objections with Fireflies Transcripts, GPT-4o, and Slack Feedback

This n8n workflow automates the analysis of sales call transcripts (presumably from Fireflies.ai or a similar service) to identify common objections, leverages GPT-4o for intelligent analysis, and facilitates feedback via Slack. It's designed to help sales teams quickly understand and address customer objections.

What it does

1. Receives Transcript Data: The workflow is triggered by an incoming webhook, expecting sales call transcript data.
2. Extracts Transcript Text: It makes an HTTP request to fetch the actual transcript content from a provided URL.
3. Prepares Data for AI: The raw transcript is then processed to extract relevant text, making it suitable for AI analysis.
4. Analyzes with AI Agent (GPT-4o): An AI agent, powered by an OpenAI Chat Model (likely GPT-4o given the directory name context), analyzes the transcript to identify and categorize sales objections. It uses a structured output parser to ensure the results are in a usable format.
5. Posts to Slack for Feedback: The identified objections and their analysis are posted to a designated Slack channel, allowing sales managers or team members to review and provide feedback.
6. Optional Google Drive Integration: There's a Google Drive node, which, while not directly connected in the provided JSON, suggests a potential for storing transcripts or analysis results.
7. Includes a Wait Step: A Wait node is present, which could be used to introduce a delay in the workflow, for example, to allow time for external processing or to manage API rate limits.

Prerequisites/Requirements

• n8n Instance: A running n8n instance.
• Webhook Source: An external system (e.g., Fireflies.ai, a CRM, or a custom application) configured to send sales call transcript data to the n8n webhook.
• OpenAI API Key: Credentials for an OpenAI account with access to GPT-4o or a similar large language model.
• Slack Account & API Token: A Slack workspace and an API token (or bot token) configured with appropriate permissions to post messages to channels.
• Google Drive Account (Optional): If the Google Drive node is intended to be used, a Google Drive credential will be needed.

Setup/Usage

1. Import the Workflow: Import the provided JSON into your n8n instance.
2. Configure Webhook:
   • Activate the "Webhook" trigger node.
   • Copy the generated webhook URL. This URL will be used by your external system to send transcript data.
3. Configure Credentials:
   • OpenAI Chat Model: Configure your OpenAI API key credential for the "OpenAI Chat Model" node.
   • Slack: Configure your Slack API token credential for the "Slack" node, specifying the channel where you want the analysis to be posted.
   • Google Drive (Optional): If using the Google Drive node, configure your Google Drive credential.
4. Customize AI Agent: Review and adjust the prompt and settings within the "AI Agent" and "Structured Output Parser" nodes to fine-tune the objection analysis according to your specific needs.
5. Activate the Workflow: Once all credentials and configurations are set, activate the workflow.

The workflow will now automatically process incoming sales call transcript data, analyze it for objections using AI, and notify your team on Slack.