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Send Rapiwa WhatsApp apology & reorder link when Shopify order is cancelled

RapiwaRapiwa
103 views
2/3/2026
NotificationScheduledGreetingDailyTelegram
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Who Is This For?

This n8n workflow listens for order cancellations in Shopify, extracts relevant customer and order data, checks if the customer’s phone number is registered on WhatsApp via the Rapiwa API, and sends a personalised apology message with a re-order link. It also logs successful and unsuccessful attempts in Google Sheets for tracking.

What This Workflow Does

  • Listens for cancelled orders in your Shopify store
  • Extracts customer details and order information
  • Generates a personalised apology message including a reorder link
  • Sends the message to customers via WhatsApp using a messaging API (e.g., Twilio or Rapiwa)
  • Logs the communication results for tracking purposes

Key Features

  • Real-Time Cancellation Detection: Automatically triggers when an order is cancelled
  • Personalised Messaging: Includes customer name, order details, and a direct reorder link
  • WhatsApp Integration: Sends messages via WhatsApp for higher engagement
  • Error Handling: Logs successful and failed message deliveries
  • Reorder Link: Provides a convenient link for customers to reorder with one click

Requirements

  • n8n instance with nodes: Shopify Trigger, HTTP Request (for WhatsApp API), Code, Google Sheets (optional)
  • Shopify store with API access
  • WhatsApp messaging provider account with API access
  • Valid customer phone numbers stored in Shopify orders

How to Use — Step-by-Step Setup

  1. Credentials Setup

    • Shopify API: Configure Shopify API credentials in n8n to listen for order cancellations
    • WhatsApp API: Set up WhatsApp messaging credentials (e.g., Twilio, Rapiwa, or any supported provider)
    • Google Sheets (Optional): Configure Google Sheets OAuth2 if you want to log communications

  2. Configure Trigger
    Set the workflow to trigger on Shopify order cancellation events

  3. Customize Message Content
    Modify the apology message template to include your store branding and tone
    Ensure the reorder link dynamically includes the customer's cancelled order info

  4. Set Up WhatsApp Node
    Connect your WhatsApp API credentials
    Ensure the phone numbers are formatted correctly for WhatsApp delivery

Google Sheet Required Columns

You’ll need two Google Sheets (or two tabs in one spreadsheet): A Google Sheet formatted like this ➤ sample The workflow uses a Google Sheet with the following columns to track coupon distribution:

| Name | Number | Email | Address | Price | Title | Re-order Link | Validity | Status | | -------------- | ------------- | --------------------------------------------------- | ----------------- | ----------- | -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ | ------------ | ---------- | | Abdul Mannan | 8801322827799 | contact@spagreen.net | Dhaka, Bangladesh | BDT 1955.00 | Pakistani Lawn | Link 🔗 | unverified | not sent | | Abdul Mannan | 8801322827799 | contact@spagreen.net | Dhaka, Bangladesh | BDT 1955.00 | Pakistani Lawn | Link 🔗 | verified | sent |

Important Notes

  • Phone Number Validation: Ensure customer phone numbers are WhatsApp-enabled and formatted properly
  • API Rate Limits: Respect your WhatsApp provider’s API limits to avoid throttling
  • Data Privacy: Always comply with privacy laws when messaging customers
  • Error Handling: Monitor logs regularly to handle failed message deliveries
  • Testing: Test thoroughly with dummy data before activating the workflow live

Useful Links

Support & Help

n8n Workflow: Shopify Order Cancellation Processing

This n8n workflow monitors for Shopify order cancellations and performs a series of actions based on the cancelled order details.

What it does

This workflow is designed to automate the processing of cancelled Shopify orders. While the exact actions are not fully defined in the provided JSON (due to missing node configurations), the structure suggests the following:

  1. Listens for Shopify Order Cancellations: The workflow is triggered whenever an order is cancelled in Shopify.
  2. Conditional Logic: It includes an "If" node, indicating that subsequent actions will depend on certain conditions being met by the cancelled order data.
  3. Iterates over Items: A "Loop Over Items (Split in Batches)" node suggests that if the cancelled order contains multiple items or if the subsequent actions need to be performed for each item, the workflow will process them individually or in batches.
  4. Data Manipulation (Code Node): A "Code" node is present, which implies custom JavaScript logic will be executed to process or transform the cancelled order data.
  5. Google Sheets Integration: A "Google Sheets" node is included, indicating that the workflow will interact with a Google Sheet, likely to record, update, or retrieve information related to the cancelled order.
  6. Wait for a Period: A "Wait" node is present, which will pause the workflow for a specified duration before proceeding to the next steps.
  7. Informational Note: A "Sticky Note" is included, which typically serves as a comment or explanation within the workflow for documentation purposes.

Note: The specific details of the "If" conditions, the "Code" node's logic, and the "Google Sheets" operations are not visible in the provided JSON structure, as these require specific node configurations.

Prerequisites/Requirements

To use this workflow, you will need:

  • n8n Instance: A running n8n instance.
  • Shopify Account: A Shopify store with appropriate API access configured for n8n.
  • Google Account: A Google account with access to Google Sheets, and the necessary credentials configured in n8n.

Setup/Usage

  1. Import the Workflow: Import the provided JSON into your n8n instance.
  2. Configure Credentials:
    • Set up your Shopify credentials in n8n.
    • Set up your Google Sheets credentials in n8n.
  3. Configure Nodes:
    • Shopify Trigger: Ensure the trigger is set to listen for "Order Cancelled" events.
    • If: Configure the conditions within the "If" node based on your specific business logic for cancelled orders (e.g., checking specific product types, order values, or customer segments).
    • Code: Customize the JavaScript code within the "Code" node to perform any necessary data transformations or calculations.
    • Google Sheets: Configure the "Google Sheets" node to perform the desired operation (e.g., "Append Row," "Update Row," "Get All") and specify the spreadsheet and sheet name.
    • Wait: Adjust the duration of the "Wait" node as needed.
  4. Activate the Workflow: Once configured, activate the workflow to start monitoring for Shopify order cancellations.

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