Send WooCommerce discount coupons to customers via WhatsApp using Rapiwa API
Who is this for?
This workflow is ideal for WooCommerce store owners who want to automatically send promotional WhatsApp messages to their customers when new coupons are created. It’s designed for marketers and eCommerce managers looking to boost engagement, streamline coupon sharing, and track campaign performance effortlessly through Google Sheets.
Overview
This workflow listens for WooCommerce coupon creation events (coupon.created) and uses customer billing data to send promotional WhatsApp messages via the Rapiwa API. The flow formats the coupon data, cleans phone numbers, verifies WhatsApp registration with Rapiwa, sends the promotional message when verified, and logs each attempt to Google Sheets (separate sheets for verified/sent and unverified/not sent).
What this Workflow Does
- Listens for new coupon creation events in WooCommerce via the WooCommerce Trigger node
- Retrieves all customer data from the WooCommerce store
- Processes customers in batches to control throughput
- Cleans and formats customer phone numbers for WhatsApp
- Verifies if phone numbers are valid WhatsApp accounts using Rapiwa API
- Sends personalized WhatsApp messages with coupon details to verified numbers
- Logs all activities to Google Sheets for tracking and analysis
- Handles both verified and unverified numbers appropriately
Key Features
- Automated coupon distribution: Triggers when new coupons are created in WooCommerce
- Customer data retrieval: Fetches all customer information from WooCommerce
- Phone number validation: Verifies WhatsApp numbers before sending messages
- Personalized messaging: Includes customer name and coupon details in messages
- Dual logging system: Tracks both successful and failed message attempts
- Rate limiting: Uses batching and wait nodes to prevent API overload
- Data formatting: Structures coupon information for consistent messaging
Google Sheet Column Structure
A Google Sheet formatted like this ➤ sample The workflow uses a Google Sheet with the following columns to track coupon distribution:
| name | number | email | address1 | couponCode | couponTitle | couponType | couponAmount | createDate | expireDate | validity | status | | ----------- | ------------- | --------------------------------------------------- | --------- | ---------- | -------------- | ---------- | ------------ | ------------------- | ------------------- | ---------- | -------- | | Abdul Mannan | 8801322827799 | contact@spagreen.net | mirpur-DOHS | 62dhryst | eid offer 2025 | percent | 20.00 | 2025-09-11 06:08:02 | 2025-09-15 00:00:00 | unverified | not sent | | Abdul Mannan | 8801322827799 | contact@spagreen.net | mirpur-DOHS | 62dhryst | eid offer 2025 | percent | 20.00 | 2025-09-11 06:08:02 | 2025-09-15 00:00:00 | verified | sent |
Requirements
- n8n instance with the following nodes: WooCommerce Trigger, Code, SplitInBatches, HTTP Request, IF, Google Sheets, Wait
- WooCommerce store with API access
- Rapiwa account with API access for WhatsApp verification and messaging
- Google account with Sheets access
- Customer phone numbers in WooCommerce (stored in billing.phone field)
Important Notes
- Phone Number Format: The workflow cleans phone numbers by removing all non-digit characters. Ensure your WooCommerce phone numbers are in a compatible format.
- API Rate Limits: Rapiwa and WooCommerce APIs have rate limits. Adjust batch sizes and wait times accordingly.
- Data Privacy: Ensure compliance with data protection regulations when sending marketing messages.
- Error Handling: The workflow logs unverified numbers but doesn't have extensive error handling. Consider adding error notifications for failed API calls.
- Message Content: The current message template references the first coupon only (
coupons[0]). Adjust if you need to handle multiple coupons.
Useful Links
- Dashboard: https://app.rapiwa.com
- Official Website: https://rapiwa.com
- Documentation: https://docs.rapiwa.com
Support & Help
- WhatsApp: Chat on WhatsApp
- Discord: SpaGreen Community
- Facebook Group: SpaGreen Support
- Website: https://spagreen.net
- Developer Portfolio: Codecanyon SpaGreen
Send WooCommerce Discount Coupons to Customers via WhatsApp using Rapiwha API
This n8n workflow automates the process of sending personalized discount coupons to WooCommerce customers via WhatsApp, triggered by new orders. It leverages Google Sheets for coupon management and the Rapiwha API for WhatsApp messaging.
What it does
This workflow streamlines your customer engagement by:
- Triggering on New WooCommerce Orders: Automatically starts when a new order is placed in your WooCommerce store.
- Fetching Coupon Data: Retrieves a discount coupon code from a specified Google Sheet.
- Applying a Discount Coupon: Applies the fetched discount coupon to the newly created WooCommerce order.
- Conditional Processing: Checks if a valid phone number exists for the customer in the order.
- Sending WhatsApp Message: If a valid phone number is found, it sends a personalized WhatsApp message to the customer, including the discount coupon details, using the Rapiwha API.
- Looping for Multiple Items: Designed to handle multiple items or customers if the initial data source provides a batch. (Though in this specific configuration, it's likely processing one order at a time).
- Waiting (Optional): Includes a
Waitnode, which can be configured to introduce a delay between actions, useful for rate limiting or staggered messaging.
Prerequisites/Requirements
To use this workflow, you will need:
- n8n Instance: A running n8n instance.
- WooCommerce Account: With API access configured for n8n.
- Google Sheets Account: A Google Sheet containing your discount coupon codes.
- Rapiwha API Account: An account with Rapiwha API for sending WhatsApp messages. You will need your API key and instance ID.
Setup/Usage
- Import the workflow: Download the provided JSON and import it into your n8n instance.
- Configure WooCommerce Trigger:
- Set up your WooCommerce credential.
- Ensure the trigger is configured to listen for "Order" events, specifically "Created".
- Configure Google Sheets Node (ID: 18):
- Set up your Google Sheets credential.
- Specify the Spreadsheet ID and Sheet Name where your discount coupons are stored.
- Configure the "Read" operation to fetch the coupon code.
- Configure WooCommerce Node (ID: 298):
- Set up your WooCommerce credential.
- Configure the "Update" operation for "Order" to apply the discount coupon using data from the previous nodes.
- Configure Rapiwha API (Missing in JSON, but implied by directory name):
- You will need to add an HTTP Request node or a custom Rapiwha node (if available) to send the WhatsApp message.
- This node should be configured with your Rapiwha API credentials (API key, instance ID).
- The message body should be dynamically constructed to include the customer's name, order details, and the discount coupon code.
- The recipient's phone number should be extracted from the WooCommerce order data.
- Configure If Node (ID: 20):
- Ensure the condition correctly checks for the existence of a valid phone number in the WooCommerce order data before proceeding to send the WhatsApp message.
- Activate the workflow: Once all credentials and nodes are configured, activate the workflow. It will now automatically send discount coupons via WhatsApp for every new WooCommerce order.
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