Templates by Dhruv from Saleshandy
Automate support QA reviews with Intercom, GPT and Google Sheets
🧠 How it works This workflow automates QA review of Intercom support conversations by: Triggering on conversation.admin.closed events via a webhook Fetching full conversation data using Intercom API Structuring and summarizing the conversation into a readable transcript Using GPT to evaluate: Response time Clarity Tone & behavior Urgency handling Ownership & resolution Logging structured QA scores in a Google Sheet Providing coaching-style feedback if the rating is 3 or below --- ⚙️ Set up steps 🔐 Configure your Intercom and OpenAI credentials in n8n 📩 Set up the webhook in Intercom to post on conversation close 🧠 Use your OpenAI API key for the GPT-based nodes 🗃️ Connect your Google Sheet (or replace with another data sink) ✅ Add your own filtering logic for spam/promotional tickets if needed Note: This workflow contains a sticky notes to explain each step inside the n8n canvas.
By Dhruv from SaleshandyQualify Calendly demo requests with GPT-4 & route to Saleshandy sequences with logs
This n8n template captures every “Request a Demo” booking in Calendly, uses OpenAI to score and qualify leads in real time, routes them into the correct Saleshandy sequence, and logs all data in Google Sheets for full GTM visibility. Use cases include: Empowering SDR teams to focus on high-value demos Providing growth marketers with reliable funnel metrics Automating triage for B2B AE teams overwhelmed by demo requests Good to know OpenAI GPT-4 calls cost based on token usage—you can expect ~1,200 tokens per lead. Calendly API rate-limits at 180 requests/min; consider batching if volume spikes. Google Sheets writes are single-threaded; high-volume users may opt for Airtable or BigQuery. How it works Capture – Webhook node listens for every new “Request a Demo” form submission in Calendly. Score – AI Agent node sends job title, company size, domain quality, and custom questions to OpenAI; returns a 1–10 score plus label (Qualified/Semi-qualified/Unqualified). Verify meeting – HTTP Request node confirms via the Calendly API that a slot was actually scheduled. Route – Switch node selects the appropriate Saleshandy sequence ID (Qualified, Nurture, Disqualify). Send – HTTP Request nodes add each prospect to the chosen Saleshandy sequence. Log – Google Sheets nodes write to three tabs (Qualified, Semi-qualified, Unqualified) with lead data, score, routing path, and timestamp. Prerequisites n8n workspace Accounts & API credentials for: Calendly OpenAI (GPT-4 or GPT-3.5) Google Sheets Saleshandy Step-by-Step Setup Import the n8n Template Upload the JSON file into your n8n workspace. Add Required Credentials In n8n → Credentials, add: Calendly: Personal Access Token (PAT) OpenAI: API Key Google Sheets: OAuth2 connection Saleshandy: API Key Calendly Setup Go to Calendly Webhook Docs Create a Routing Form in Calendly. Generate your access token. Use Postman or any API client to: Make a POST request to create a webhook subscription. Use your n8n webhook URL in the url field. Add your Authorization token and extract the Organization ID. Paste the webhook URL into the Calendly Routing Form. Set Your Saleshandy Sequences In n8n, locate the Set: Sequence IDs node. Replace the placeholder text with: Your actual Qualified Semi-qualified and Unqualified Saleshandy sequence step IDs. Configure Google Sheets Create a spreadsheet with the following tabs: Qualified Semi-qualified Unqualified In n8n, connect the three Google Sheets nodes to this file. Customising this workflow Adjust scoring logic – Modify the OpenAI prompt in the AI Agent node to weight ARR, industry, or headcount differently. Refine thresholds – Change the Switch node rules for score ranges (e.g., Qualified ≥8, Semi-qualified 5–7). Swap destinations – Edit HTTP Request nodes to integrate with your CRM or email platform instead of Saleshandy. Enhance logging – Replace Google Sheets with Airtable, BigQuery, or another analytics store. Add notifications – Insert Slack or Microsoft Teams nodes after routing to alert reps instantly.
By Dhruv from Saleshandy