What Problem Does It Solve? Customers often ask product questions or prices in comments. Businesses waste time replying manually, leading to delays. Some comments only need a short thank-you reply, while others need a detailed private response. This workflow solves these by: Replying with a friendly public comment. Sending a private message with details when needed. Handling compliments, complaints, and unclear comments in a consistent way. How to Configure It Facebook Setup Connect your Facebook Page credentials in n8n. Add the webhook URL from this workflow to your Facebook App/Webhook settings. AI Setup Add your Google Gemini API key (or swap for OpenAI/Claude). The included prompt is generic — you can edit it to match your brand tone. Optional Logging If you want to track processed messages, connect a Notion database or another CRM. How It Works Webhook catches new Facebook comments. AI Agent analyzes the comment and categorizes it (question, compliment, complaint, unclear, spam). Replying: For questions/requests → public reply + private message with full details. For compliments → short thank-you reply. For complaints → apology reply + private message for clarification. For unclear comments → ask politely if they need help. For spam/offensive → ignored (no reply). Replies and messages are sent instantly via the Facebook Graph API. Customization Ideas Change the AI prompt to match your brand voice. Add forwarding to Slack/Email if a human should review certain replies. Log conversations in Notion, Google Sheets, or a CRM for reporting. Expand to Instagram or WhatsApp with small adjustments. If you need any help Get In Touch
