Customer support WhatsApp bot with Google Docs knowledge base and Gemini AI
Document-Aware WhatsApp AI Bot for Customer Support Google Docs-Powered WhatsApp Support Agent 24/7 WhatsApp AI Assistant with Live Knowledge from Google Docs 📝Description Template Smart WhatsApp AI Assistant Using Google Docs Help customers instantly on WhatsApp using a smart AI assistant that reads your company’s internal knowledge from a Google Doc in real time. Built for clubs, restaurants, agencies, or any business where clients ask questions based on a policy, FAQ, or services document. ⚙️ How it works Users send free-form questions to your WhatsApp Business number (e.g. “What are the gym rules?” or “Are you open today?”) The bot automatically reads your company’s internal Google Doc (policy, schedule, etc.) It merges the document content with today’s date and the user’s question to craft a custom AI prompt The AI (Gemini or ChatGPT) then replies back on WhatsApp using natural, helpful language All conversations are logged to Google Sheets for reporting or audit > 💡Bonus: The AI even understands dates inside the document and compares them to today’s date — e.g. if your document says “Closed May 25 for 30 days,” it will say “We're currently closed until June 24. 🧰 Set up steps Connect your WhatsApp Cloud API account (Meta) Add your Google account and grant access to the Doc containing your company info Choose your AI model (ChatGPT/OpenAI or Gemini) Paste your document ID into the Google Docs node Connect your WhatsApp webhook to Meta (only takes 5 minutes) Done — start receiving and answering customer questions! > 📄 Works best with free-tier OpenAI/Gemini, Google Docs, and Meta's Cloud API (no phone required). Everything is modular, extensible, and low-code. 🔄 Customization Tips Change the Google Doc anytime to update answers — no retraining needed Add your logo and business name in the AI agent’s “System Prompt” Add fallback routes like “Escalate to human” if the bot can't help Clone for multiple brands by duplicating the workflow and swapping in new docs 🤝 Need Help Setting It Up? If you'd like help connecting your WhatsApp Business API, setting up Google Docs access, or customizing this AI assistant for your business or clients… 📩 I offer setup, branding, and customization services: WhatsApp Cloud API setup & verification Google OAuth & Doc structure guidance AI model configuration (OpenAI / Gemini) Branding & prompt tone customization Logging, reporting, and escalation logic Just send a message via: Email: tharwat.elsayed2000@gmail.com WhatsApp: +20 106 180 3236
By Tharwat MohamedExecute multiple command lines based on text file inputs
This workflow takes a text file as input. It pulls the information from the text file and used it as a parameter to execute a command for each text line. This workflow references a file /home/n8n/filelist.txt in the Read Binary File node which will need to be changed to work properly. You can also edit the Execute Command node to modify what happens for each of these lines of text. Note: This workflow requires the Execute Command node which is only available on the on-premise version of n8n.
By jasonEvaluate AI agent response relevance using OpenAI and cosine similarity
This n8n template demonstrates how to calculate the evaluation metric "Relevance" which in this scenario, measures the relevance of the agent's response to the user's question. The scoring approach is adapted from the open-source evaluations project RAGAS and you can see the source here https://github.com/explodinggradients/ragas/blob/main/ragas/src/ragas/metrics/answerrelevance.py How it works This evaluation works best for Q&A agents. For our scoring, we analyse the agent's response and ask another AI to generate a question from it. This generated question is then compared to the original question using cosine similarity. A high score indicates relevance and the agent's successful ability to answer the question whereas a low score means agent may have added too much irrelevant info, went off script or hallucinated. Requirements n8n version 1.94+ Check out this Google Sheet for a sample data https://docs.google.com/spreadsheets/d/1YOnu2JJjlxd787AuYcg-wKbkjyjyZFgASYVV0jsij5Y/edit?usp=sharing
By Jimleuk